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Salesforce System Coordinator-5816
emergiTEL is hiring a Salesforce System Coordinator.
Contract Duration: 12 Months Contract.
Pay Rate: ($40 - $50/hr INC)
Location: Toronto, ON (Hybrid - 3 days onsite per week Monday, Tuesday and Wednesday)
Job Description
Key Responsibilities
Vacancy Status
This is an active position currently open for hiring.
Use of Artificial Intelligence
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.
Contract Duration: 12 Months Contract.
Pay Rate: ($40 - $50/hr INC)
Location: Toronto, ON (Hybrid - 3 days onsite per week Monday, Tuesday and Wednesday)
Job Description
Key Responsibilities
- Coordinate the day-to-day operation, support, and continuous improvement of the Salesforce environment.
- Manage Salesforce application maintenance, including user accounts, access, roles, profiles, permission sets, and licenses.
- Triage and manage JIRA requests and support tickets.
- Troubleshoot technical issues, maintain data integrity, and optimize existing Salesforce functionality.
- Identify opportunities to streamline business processes, improve productivity, and enhance user experience.
- Support the adoption of new Salesforce features and platform releases, including AI-enabled capabilities where applicable.
- Collaborate with business and technical stakeholders to gather requirements, coordinate enhancements, support testing activities, and assist with releases.
- Assist in exploring automation and AI-driven solutions to improve operational efficiency and decision-making.
- 2-3 years of hands-on experience in Salesforce coordination, administration, application support, or configuration.
- Experience with Salesforce Sales Cloud, reporting, dashboards, security configurations, and sharing settings.
- Experience troubleshooting applications, managing support tickets, and coordinating work between business and technical teams.
- Working knowledge of Microsoft Excel and Power BI.
- Experience using JIRA, including creating and managing issues, priorities, dashboards, and basic reporting.
- Strong organizational, communication, documentation, and stakeholder management skills.
- Ability to manage competing priorities independently.
- Salesforce Administrator certification.
- Salesforce Platform App Builder or Advanced Administrator certification is considered an asset.
- Experience with Experience Cloud, sandboxes, change sets, Agile delivery methodologies, integrations, APIs, or third-party applications.
- Exposure to SOQL, Apex, Lightning Web Components, Agentforce, Einstein AI, or other Salesforce AI capabilities.
- Curious, proactive, and service-oriented.
- Passionate about learning and continuous improvement.
- Comfortable challenging existing processes and identifying efficiencies.
- Interested in leveraging AI-enabled tools to simplify workflows, improve decision-making, and enhance user experiences.
This is an active position currently open for hiring.
Use of Artificial Intelligence
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.