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emergiTEL is hiring a Senior Product Manager – Authentication for our client in the Digital Identity, Cybersecurity, and Telecommunications industry. This is a Permanent role.
Compensation: $110,000 - $120,000/year
Location: Toronto, Hybrid
Job Description (English)
About the Role
Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
emergiTEL uses artificial intelligence to help identify and source candidates for this role. All assessment and selection decisions are made by our recruiters, a human is always involved, and no applicant is evaluated or rejected by automated means alone. / emergiTEL a recours à l'intelligence artificielle pour aider à identifier et à trouver des candidats pour ce poste. Toutes les décisions relatives à l'évaluation et à la sélection sont prises par nos recruteurs ; une intervention humaine est systématiquement assurée, et aucun candidat n'est évalué ou rejeté uniquement par des moyens automatisés.
Compensation: $110,000 - $120,000/year
Location: Toronto, Hybrid
Job Description (English)
About the Role
- We are seeking a high-impact Senior Product Manager – Authentication to own the strategy and delivery of next-generation authentication and account protection solutions across the client’s Trust Platform.
- Work at the intersection of mobile networks, digital identity, and enterprise security to transform trusted network verification and mobile-device intelligence into products that help organizations recognize legitimate customers, prevent account takeover, and deliver secure, low-friction experiences.
- Focus on critical moments across the authentication lifecycle, including digital banking activation, sign-in, authenticator enrollment, device binding, step-up authentication for sensitive actions, and account recovery.
- Partner with engineering, carrier partners, security, sales, and enterprise customers to build API-first capabilities that complement identity and fraud platforms.
- Define and own the product vision, strategy, and roadmap for authentication and account protection based on customer needs, competitive differentiation, and business outcomes.
- Identify opportunities where mobile network verification, SIM and device signals, and trust intelligence can enhance authentication journeys alongside methods such as MFA and passkeys.
- Own product prioritization, business cases, packaging, and pricing.
- Guide products from discovery through launch, enterprise adoption, and ongoing optimization.
- Lead the design of secure, low-friction journeys for enrollment, sign-in, authenticator registration, device changes, account recovery, and high-risk step-up authentication across web, mobile, and contact-center channels.
- Shape APIs, SDKs, and developer experiences that integrate with enterprise CIAM/IAM platforms, identity providers, orchestration platforms, and fraud decision systems.
- Translate authentication use cases into clear requirements and integration patterns, including identity and session context, token lifecycles, failure states, fallback experiences, and resilience strategies.
- Partner with engineering and carrier teams on telecom-enabled approaches, including number verification and SIM-based authentication.
- Collaborate with Trust Intelligence, fraud, cybersecurity, and digital teams to translate network integrity signals, contextual risk, and enterprise policies into actions such as allow, verify, step-up, block, or investigate.
- Design solutions that address real-world threats including credential compromise, phishing, MFA fatigue, SIM swap, account takeover, fraudulent device enrollment, session abuse, and recovery-channel takeover.
- Define assurance and user experience trade-offs for various authentication use cases.
- Lead discovery sessions with banks, fintechs, insurers, and enterprise customers to understand authentication controls, integration constraints, fraud exposure, and customer friction.
- Design customer pilots and proof-of-value programs with measurable success metrics.
- Collaborate with carrier partners and technology providers to improve capability, coverage, and reliability.
- Translate complex technical concepts into compelling customer narratives, demonstrations, and use-case playbooks.
- Partner with Sales, Solutions Engineering, and Product Marketing on commercialization, technical enablement, launch readiness, and customer adoption.
- Define and monitor KPIs related to authentication completion, challenge rates, enrollment and recovery success, false declines, fraud outcomes, integration time, API latency, and service availability.
- Partner with Security, Privacy, Legal, and Engineering teams to apply secure-by-design, privacy-by-design, threat modeling, and auditability principles.
- Drive operational readiness through observability, incident response planning, graceful degradation, and continuous improvement.
- 6+ years of product management experience in enterprise SaaS, API-first platforms, authentication, digital identity, cybersecurity, fraud/risk, fintech, or telecommunications.
- Proven experience leading technically complex products from customer discovery through development, launch, and enterprise adoption.
- Experience partnering with software engineering, security, architecture, and customer technical teams to deliver secure APIs, SDKs, integration workflows, or identity services.
- Practical exposure to authentication and account protection journeys, including MFA, passwordless access, passkeys, device binding, step-up authentication, or account recovery.
- Experience leading enterprise customer discovery, design-partner engagements, pilots, or commercialization of technical B2B solutions.
- Strong knowledge of modern authentication concepts and standards, including MFA, FIDO2, WebAuthn, passkeys, OpenID Connect, OAuth 2.0, and token/session management.
- Ability to assess security threats and controls, including phishing, social engineering, credential stuffing, SIM swap, recovery abuse, and account takeover.
- Strong technical product judgment around API/SDK design, web and mobile authentication flows, integration architecture, error handling, observability, and service reliability.
- Analytical ability to connect authentication performance, user experience, fraud prevention, and business outcomes.
- Excellent customer empathy, stakeholder management, and communication skills.
- Ability to balance security, privacy, accessibility, and usability while leading cross-functional initiatives.
- Experience with mobile operator network APIs or standards such as GSMA Open Gateway/CAMARA Number Verification, SIM Swap, TS.43/ASAC, or OpenID Connect CIBA.
- Experience with mobile SDKs, device binding or attestation, secure key storage, passkeys, and authenticator migration or recovery.
- Familiarity with CIAM and identity provider ecosystems such as Auth0, Okta, Ping, Microsoft Entra, SAML, or authentication orchestration platforms.
- Knowledge of standards and guidance including NIST SP 800-63-4, FAPI 2.0, and Canadian privacy requirements.
- Experience applying fraud/risk scores, policy engines, continuous session signals, or AI-powered intelligence in adaptive authentication.
- Help shape the future of authentication and mobile identity across Canada.
- Build innovative products at the intersection of mobile networks, enterprise identity, security, and fraud prevention.
- Work closely with leadership, carrier partners, and major enterprise customers.
- Join a collaborative and mission-driven environment with high visibility and measurable impact.
Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
emergiTEL uses artificial intelligence to help identify and source candidates for this role. All assessment and selection decisions are made by our recruiters, a human is always involved, and no applicant is evaluated or rejected by automated means alone. / emergiTEL a recours à l'intelligence artificielle pour aider à identifier et à trouver des candidats pour ce poste. Toutes les décisions relatives à l'évaluation et à la sélection sont prises par nos recruteurs ; une intervention humaine est systématiquement assurée, et aucun candidat n'est évalué ou rejeté uniquement par des moyens automatisés.