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Print Production Level 2

  • 6300 Viscount Road, ON
emergiTEL is hiring a Print Production Level 2. This is a Contract role for 12 months.

Location:         Mississauga, ON
Pay:                 $18.57/hour
Schedule:         Monday to Friday - 8:30 AM to 5:00 PM
Job Description (English)
Scope
  • Work is performed in accordance with customer Service Level Agreements (SLAs) and Statements of Work (SOWs).
  • Responsible for delivering high-quality service standards across print production operations.
  • Primary focus on Tier 3 print production services involving high-volume digital print equipment and complex equipment care.
Responsibilities
General
  • Resolve customer issues and escalations or escalate appropriately.
  • Conduct quality checks to ensure accuracy and compliance with standards.
  • Adhere to all workplace health and safety procedures.
  • Perform cross-training and provide coverage for absent team members.
  • Complete additional duties as assigned by management.
  • Coordinate print job intake, prioritization, and assignment.
Print Production
  • Operate bindery equipment including:
    • Hydraulic cutters
    • Perfect binding equipment
    • Coil binding machines
    • Shrink-wrapping equipment
    • Booklet-making machines
    • Envelope insertion machines
    • Folding and kitting equipment
  • Receive incoming deliveries and verify box counts, quantities, and shipping information.
  • Process outgoing courier shipments using online shipping tools.
  • Operate production printers and copiers.
  • Configure print settings, manage job queues, process files, scan materials, and produce output according to client requirements.
  • Record meter readings and maintain production documentation and records.
Equipment Care
  • Maintain activity logs and on-site parts inventory records.
  • Perform first-level equipment troubleshooting and repairs.
  • Escalate maintenance and technical issues according to established procedures.
  • Complete and maintain operational and month-end reports.
  • Monitor inventory levels and order consumables, forms, paper stock, and other supplies as required.
Front Counter & Continuous Improvement
  • Support site efficiency initiatives and continuous improvement programs, including 5S methodology.
Required Skills
  • Ability to work under pressure while managing multiple priorities.
  • Strong listening, communication, and customer service skills.
  • Ability to read, write, and understand English instructions.
  • Ability to lift and move up to 50 lbs.
  • Basic mathematical skills including addition, multiplication, and division.
  • Basic computer proficiency, including keyboard and mouse usage.
  • Strong organizational skills.
  • Ability to read and understand technical troubleshooting procedures and fault codes.
Work Environment
  • Physically demanding role involving frequent lifting, walking, standing, and moving paper boxes and envelopes.
  • Fast-paced production environment.
  • Team-oriented workplace requiring flexibility and willingness to support all operational areas.
  • Employees are cross-trained and may be assigned to backfill different functions as needed.
  • Willingness to learn and commitment to producing high-quality work are essential.
Education
  • High School Diploma or equivalent.
  • WHMIS or equivalent health and safety certification.
Experience
  • Previous print production or bindery experience is an asset.
  • Training will be provided to candidates who demonstrate initiative, a willingness to learn, and a strong team-oriented approach.
Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.
Equal Opportunity / Égalité des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.