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Job Description:
1. Role Definition
Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation.
2. Scope of Work & Key Deliverables
Audit & Evaluation:
Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates.
User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources for the upcoming major release.
Top Skills:
Role Focus: Technical documentation, system specs translation, step-by-step workflow documentation, and structured user guide creation/maintenance.
Key Responsibilities & Deliverables:
Documentation Audit & Gap Assessment: Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality.
User Guide Overhaul & Maintenance: Author, update, and standardize comprehensive user guides, technical manuals, release notes, and step-by-step procedure documents for the CreditLens SaaS platform and business banking release.
Target Operating Models (TOMs): Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams.
Resource Centralization: Maintain standardized, audit-ready documentation in shared repositories.
Key Qualifications:
Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping.
Strong technical comprehension and ability to collaborate with developers, business analysts, and credit specialists.
Engagement Model: Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles.
Project Description: Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.
Apply to Technical Writer- 2026-89
Posting ID: 2026-89
Position Title: TECHNICAL WRITER
Hire Date: 11/1/2026
Position End Date: 3/31/2027
Job Description:
1. Role Definition
Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation.
2. Scope of Work & Key Deliverables
Audit & Evaluation:
Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates.
User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources for the upcoming major release.
Top Skills:
Role Focus: Technical documentation, system specs translation, step-by-step workflow documentation, and structured user guide creation/maintenance.
Key Responsibilities & Deliverables:
Documentation Audit & Gap Assessment: Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality.
User Guide Overhaul & Maintenance: Author, update, and standardize comprehensive user guides, technical manuals, release notes, and step-by-step procedure documents for the CreditLens SaaS platform and business banking release.
Target Operating Models (TOMs): Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams.
Resource Centralization: Maintain standardized, audit-ready documentation in shared repositories.
Key Qualifications:
Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping.
Strong technical comprehension and ability to collaborate with developers, business analysts, and credit specialists.
Engagement Model: Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles.
Project Description: Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.