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Bilingual Patient Care Representative
emergiTEL | Five temporary positions | English and French
emergiTEL is recruiting five bilingual Patient Care Representatives for a fully remote assignment. Two positions support the Patient Majority Team and three support the Veteran Team, including callers with PTSD. You will handle inbound patient enquiries, provide approved product information and complete related administration.
Start and term: November 16, 2026; four months; 40 hours per week. There is potential for extension or conversion to permanent employment.
Location: Fully remote, with no geographic restrictions. You must be available for the required Eastern Time schedule. Equipment is required, with setup and delivery arrangements to be coordinated before starting.
Paid training: Approximately four to five weeks, 9:30 a.m. to 6:00 p.m. Eastern Time.
Shifts after training: 9:00 a.m. to 5:30 p.m. or 10:30 a.m. to 7:00 p.m. Eastern Time.
Compensation: Hourly pay to be discussed with your emergiTEL recruiter.
emergiTEL | Five temporary positions | English and French
emergiTEL is recruiting five bilingual Patient Care Representatives for a fully remote assignment. Two positions support the Patient Majority Team and three support the Veteran Team, including callers with PTSD. You will handle inbound patient enquiries, provide approved product information and complete related administration.
Start and term: November 16, 2026; four months; 40 hours per week. There is potential for extension or conversion to permanent employment.
Location: Fully remote, with no geographic restrictions. You must be available for the required Eastern Time schedule. Equipment is required, with setup and delivery arrangements to be coordinated before starting.
Paid training: Approximately four to five weeks, 9:30 a.m. to 6:00 p.m. Eastern Time.
Shifts after training: 9:00 a.m. to 5:30 p.m. or 10:30 a.m. to 7:00 p.m. Eastern Time.
Compensation: Hourly pay to be discussed with your emergiTEL recruiter.
What you will do
- Answer inbound calls in English and French, listen carefully and respond with accurate, approved product information.
- Complete data entry and smaller administrative tasks while waiting for inbound calls.
- Document interactions and follow-up actions accurately.
- Handle sensitive or difficult conversations with empathy and effective de-escalation.
- Refer escalations to the Team Lead or Manager. Agents do not provide clinical support or recommend products.
- Work towards service goals while maintaining a patient-centred approach.
What you will bring
- Full professional fluency in English and French, assessed through a live conversation.
- Medical administration experience and call centre experience handling approximately 40 to 50 or more calls per day.
- Clear communication, accurate data entry, organisation and a goal-oriented approach.
- Confidence handling sensitive calls. For Veteran Team positions, broader healthcare administration experience with strong sensitive-call handling is acceptable; direct mental health experience is not essential.