Delivery Account Operations Associate

emergiTEL is hiring a Delivery Account Operations Associate Tier 1 for our client in the Education industry. This is a 12 months Contract role.
Compensation: 25-31.23/hr inc
Location: 200 King St. East, Toronto, Ontario, Canada M5A 3W8
Job Description (English)
About the Role The Delivery Account Operations Associate Tier 1 supports mailroom, shipping, document preparation, and imaging operations for our education client. The successful candidate will deliver high-quality service, support operational efficiency, and contribute to service excellence.
Key Responsibilities
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• Deliver services in accordance with established Service Level Agreements (SLAs) and Statements of Work (SOWs).
• Resolve customer issues and escalations or escalate them appropriately.
• Perform quality checks to ensure accuracy and compliance with standards.
• Follow all safety, security, and operational procedures.
• Work independently and collaboratively within a team environment.
• Provide coverage for absent team members as required.
• Perform additional duties assigned by management.

Mail and Shipping
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• Receive, sort, process, and distribute mail, packages, and supplies.
• Notify recipients of deliveries as required.
• Complete scheduled mail runs and package pickups.
• Process outgoing mail and courier shipments using the most efficient and cost-effective methods.
• Track, trace, and resolve shipping and courier issues.
• Operate, clean, and maintain mailroom and shipping equipment.
• Coordinate with third-party vendors for equipment service when required.

Document Preparation
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• Validate and reconcile incoming boxes and files.
• Prepare documents for scanning by removing staples, clips, bindings, and other materials.
• Scan and track box barcodes using handheld scanners.
• Insert separator sheets to ensure proper document indexing.
• Identify oversized and undersized documents requiring special handling.
• Escalate production exceptions to the team lead.

Imaging and Scanning
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• Operate high-speed scanning equipment to convert physical documents into digital formats.
• Conduct image quality reviews to identify:
  • Double feeds
  • Folded corners obscuring content
  • Poor image contrast or threshold issues
  • Barcode separator processing errors
• Convert scanned documents, microfilm, and microfiche according to client requirements.

Required Skills and Qualifications
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• Strong attention to detail.
• Excellent communication and customer service skills.
• Professionalism, punctuality, and adherence to workplace policies.
• Experience with mail services, print production, or document management environments.
• Strong technical aptitude and ability to learn equipment and systems.
• Ability to work independently and within a team.
• Graphic design experience is considered an asset.

Physical Requirements
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• Ability to sit and stand for extended periods.
• Ability to lift up to 50 lbs.

Work Arrangement
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• On-site position.
• Monday to Friday, 8:00 AM to 4:30 PM.
• Business casual dress code.

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