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Enterprise Service Desk Analyst - 28266

Winnipeg, MB
emergiTEL is hiring a Enterprise Service Desk Analyst. This is a contract role.
Compensation: $24.91/hr
Location: Winnipeg MB or Regina SK
Job Description (English)
Working Hours: Flexible (7:00 AM to 7:00 PM CST), Monday to Friday
Position Summary
  • Provide first-line technical support to clients and internal service teams.
  • Troubleshoot infrastructure issues including servers, networks, phone systems, cloud environments, and Microsoft Office 365.
  • Deliver remote support to ensure seamless client operations.
  • Work effectively in a fast-paced environment with a strong commitment to service excellence.
Key Responsibilities
  • Provide first-line customer support, troubleshoot technical issues, and maintain system performance and reliability.
  • Resolve incidents promptly to support service delivery commitments.
  • Configure workstations and software for new employee onboarding.
  • Administer and manage servers, networks, Azure environments, and Microsoft 365 services.
  • Participate in IT projects including system enhancements, staging activities, and large-scale device imaging.
  • Troubleshoot workstations, network infrastructure, Active Directory Domain Services (ADDS), DNS, DHCP, file servers, and related technologies.
  • Assist with security reviews, backup audits, upgrades, and system optimization initiatives.
  • Follow hardware and software standards, policies, and security best practices.
  • Communicate incident status updates, planned changes, and approved service interruptions to clients in a timely manner.
  • Document recurring issues and develop knowledge base articles for future reference.
Qualifications
  • Demonstrated ability to collaborate effectively within a team and support colleagues with varying technical skill levels.
  • Completion of a post-secondary program in Information Technology or a related discipline, or equivalent education and experience.
  • CompTIA A+, Network+, and Security+ certifications are considered assets.
  • Minimum two (2) years of experience in a managed services technical support role.
  • Strong knowledge of Microsoft 365 and Azure Active Directory.
  • Comprehensive understanding of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPNs, network security systems, and intrusion detection systems.
  • Experience with Microsoft Intune, Microsoft Defender, Exchange, and other Microsoft technologies.
  • Fluency in English, both written and verbal. French is considered an asset.
  • Proven ability to work under pressure and manage multiple priorities simultaneously.
Please note: This role does not require the candidate to be bilingual; speaking both languages is an asset. English is a must.