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Business Desk Analyst-6830
Calgary, AB
emergiTEL is hiring an End-User Support Analyst for our client in the Information Technology industry. This is a 10 months Contract role.
Compensation: ( $30 - $33/hour T4)
Location: Calgary, AB (On-site, Downtown)
Job Description:
End-User Support
Compensation: ( $30 - $33/hour T4)
Location: Calgary, AB (On-site, Downtown)
Job Description:
End-User Support
- Provide step-by-step guidance for production accounting tasks related to the application.
- Perform initial diagnosis and assist in resolving incidents using a knowledge base.
- Diagnose and resolve predefined incident types accurately.
- Respond to client emails in a timely and professional manner.
- Provide clients with appropriate contact numbers when required.
- Share contact information for relevant government ministries and industry bodies.
- Assist clients in navigating government websites and resources.
- Support testing of monthly application releases.
- Create and maintain test cases.
- Execute test cases and accurately record results.
- Document client interactions using the incident management tool.
- Assign and escalate issues to second-level Subject Matter Experts (SMEs).
- Use incident management tools to keep management informed of trends and recurring issues.
- Provide regular updates to clients on the status of their issues.
- Strong end-user support and client communication skills.
- Proven technical desk support experience.
Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.
Equal Opportunity / Égalité des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.
Equal Opportunity / Égalité des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.