Service Desk Analyst x 2

Location: 150 Commerce Drive
Work Arrangement: Full-Time, On-Site 
Contract: 12 Months (High Possibility of Extension)
Compensation: $28.20/hour
Schedule: Monday to Friday, flexible shifts between 7:00 AM and 7:00 PM CST

Position Summary

Our client is searching for an Enterprise Service Desk Analyst to join their IT team. This individual will provide first-line technical support, troubleshoot infrastructure and end-user issues, and help maintain a stable and secure IT environment. The successful candidate will be comfortable supporting users both remotely and on-site and will thrive in a fast-paced environment.

Key Responsibilities

• Provide first-line technical support and incident resolution.
• Troubleshoot workstations, networks, Active Directory, DNS, DHCP, file servers, and Microsoft environments.
• Support and administer Office 365, Azure, Intune, Exchange, and Defender.
• Configure hardware, software, and workstations for new users.
• Assist with IT projects, system upgrades, deployments, and device imaging.
• Support security reviews, backup audits, and infrastructure maintenance.
• Document issues and contribute to knowledge base articles.
• Communicate incident updates and service interruptions to users.
• Participate in on-call rotations and provide on-site support as required.

Qualifications

• Post-secondary education in Information Technology or equivalent experience.
• Minimum 1 year of experience in a technical support or service desk role.
• Strong knowledge of Microsoft 365, Azure Active Directory, networking, and Windows environments.
• Excellent troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to travel to client sites as required.
• English fluency is required.

French-speaking candidates are preferred. Bilingualism is not required, but the ability to communicate in both English and French is considered a strong asset.