Technical Operations Manager – Pulp & Paper

New Brunswick, Canada  |  Full-Time, Permanent

Salary Range: $150,000 – $200,000 per annum

About the Company

Our client is a well-established North American manufacturer of specialty paper products, producing approximately 400,000 tons annually for the publishing, label, technical, and packaging sectors. With multiple operations across the United States and Canada, including integrated pulp and paper facilities, the organization is recognized for its commitment to quality, innovation, and customized product development. Backed by strong private ownership and a solid financial foundation, the company continues to invest in operational excellence, sustainability, and long-term growth.

About the Role

The Technical Operations Manager is a key leadership role responsible for overseeing technical and operational functions, including safety, environmental compliance, and process engineering. This position ensures operational excellence through effective process monitoring, technical support, troubleshooting, and continuous improvement initiatives. The Technical Operations Manager works closely with mill leadership, operations teams, and maintenance to drive performance, reliability, and regulatory compliance.

Responsibilities

• Assist in the management of the Pulp Mill through daily review with production, maintenance, and front-line management, as well as spending time on the floor leading and guiding direct reports

• Actively participate in weekly business reviews, capital/project reviews, safety meetings, staff meetings, and budget reviews

• Manage select salaried employees through goal setting, performance management, onboarding, training, and recruitment efforts

• Actively support and promote safe work practices throughout the mill by being present at safety activities and personally encouraging safe behaviours; lead hazard analyses, incident investigations, and corrective action implementation

• Ensure processes and systems are in place for positive labour relations, community relations, training and development, and health, safety, and environmental compliance

• Be responsible for overall mill operations during certain weekends on a rotation basis

• Ensure processes and systems are in place to take full advantage of effective inventory control

• Ensure proper processes and systems are available to provide for sufficient quality and quantity of roundwood, chips, and bark for the operations at a competitive price

• Advise and/or recommend on issues pertaining to production, organizational issues, process changes, and process improvements (identifying opportunities, designing improvements, coordinating implementation)

• Act as company liaison between the organization and government agencies, environmental outreach, and other external partners

• Lead hazard mapping exercises with cross-functional teams to improve the overall reliability of the operations

• Assist with annual outage planning and execution

• Backfill for Mill Manager during vacancies

Requirements

• Bachelor’s degree in Engineering (Chemical, Mechanical, or related discipline required)

• Minimum of 10 years of experience in a pulp and paper mill or similar heavy industrial environment (preferred) with roles of increasing responsibility

• Demonstrated experience in process engineering, operations support, or technical services

• Strong troubleshooting and analytical skills with proven ability to solve complex technical problems

• Excellent organizational, planning, and time-management skills

• Strong communication and leadership abilities with the capability to work cross-functionally

• Knowledge of environmental regulations and safety standards within manufacturing or industrial sectors

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Compensation

The annual salary range for this position is $150,000 to $200,000. Actual compensation will be determined based on experience, qualifications, and other relevant factors.

Equal Opportunity

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, and our hiring process is based solely on skills, experience, and qualifications relevant to the role.