Project Coordinator – CCaaS Initiative (Secret Cleared)

Ottawa, Ontario, Canada  |  1-Year Contract (Chance to Extend)  |  Hybrid (3 days/week, open to anywhere in Canada)

Hourly Rate: $70 - $75 per hour

About the Role

Our client is seeking a Project Coordinator to support a large-scale CCaaS (Contact Centre as a Service) initiative. This role is well-suited to someone who thrives in structured environments, has experience supporting IT projects, and is comfortable working within Azure DevOps. Active Secret Clearance is required.

Project Coordination & Administration

• Provide day-to-day administrative support to the CCaaS project team

• Maintain project schedules, action logs, RAID logs, and documentation

• Coordinate meetings, prepare agendas, capture minutes, and follow up on action items

• Support onboarding/offboarding activities in alignment with client security processes

Azure DevOps & Reporting

• Maintain and update Azure DevOps work items (epics, features, user stories, tasks)

• Support sprint planning, backlog grooming, and status tracking

• Generate project status reports, dashboards, and metrics from Azure DevOps

• Assist Project Managers with tracking deliverables, dependencies, and milestones

Must Haves

• 5+ years of experience as a Project Coordinator

• Active Secret Clearance

• 3+ years of experience working with Azure DevOps and MS Project

Nice to Haves

• Previous experience working with the Federal Government

• Previous experience as part of a Genesys CX implementation

 

Compensation

The hourly rate for this contract position is $70.00 per hour. Actual compensation will be determined based on experience, qualifications, and other relevant factors.

Vacancy Status

This posting is for an existing vacancy that is currently available to be filled.

Use of Artificial Intelligence

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position. All applications are reviewed by our recruitment team.

Equal Opportunity

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, and our hiring process is based solely on skills, experience, and qualifications relevant to the role.