Job Title:

Systems Administrator / Operations Support Specialist – Senior

Work Arrangement: Hybrid (3 days onsite / 2 days remote)
Duration: 12 months (with potential 12-month extension)

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Role Overview

We are seeking a Senior Systems Administrator / Operations Support Specialist with deep enterprise infrastructure experience to support and lead complex file services and directory service migrations. This is a hands-on senior specialist role, not an entry- or mid-level position.

The ideal candidate will bring strong expertise in Novell OES/eDirectory environments, alongside solid experience in Active Directory, file services, and migration methodologies, with the ability to manage permissions, security, and operational risk during large-scale transitions across multiple business units.

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Key Responsibilities

• Support and execute enterprise file system and directory service migrations across multiple divisions

• Participate in and support discovery sessions, requirements gathering, and migration planning

• Assist with creation and restructuring of directory/file system hierarchies for upcoming migrations

• Support decommissioning and archival of legacy environments

• Provide operational support during migration phases, including increased ticket volumes

• Assist in defining future migration scopes and readiness planning

• Troubleshoot complex infrastructure issues and provide escalation support

• Maintain detailed documentation, runbooks, and migration artefacts

• Ensure security, compliance, audit logging, and access controls are properly implemented

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Required Experience & Qualifications

Core Experience

• 7+ years of enterprise systems administration

• 3+ years of Novell OES / NetWare administration (5+ years preferred)

• 3+ years of infrastructure or file system migration experience

• Bachelor’s degree in IT, Computer Science, or equivalent experience

• At least one relevant professional certification, such as:

  • Novell CNA / CNE

  • Microsoft Azure Administrator

  • CompTIA Server+

  • Or equivalent

Technical Skills

• Novell eDirectory, NSS file systems, trustee rights, LDAP

• File services, DFS, and enterprise storage solutions

• Migration tools, methodologies, and permission mapping

• Scripting and automation (PowerShell, Bash, Python)

• Security fundamentals, compliance, and audit logging

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Soft Skills & Professional Competencies

• Strong technical and stakeholder communication skills

• Structured approach to documentation, testing, and validation

• Proven troubleshooting and problem-solving ability

• Accountability, ownership, and escalation judgment

• Ability to collaborate across technical teams and business units

• Adaptability and calm execution during cutover and migration windows

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Deliverables

• Support directory and file structure creation for upcoming migrations

• Assist with discovery, scope definition, and requirements documentation

• Support decommissioning and archival activities

• Provide operational support during migration phases

• Contribute to future migration planning and readiness activities