The Experience Coordinator supports the elevation of the client brand by ensuring every interaction aligns with our strategic identity. This role functions as the operational anchor for corporate locations, blending front-line brand representation with physical space management, facility management, including vendor oversight, and the maintenance of common area integrity. Ultimately, the position is designed to ensure seamless daily operations and consistent service excellence through the direct management of onsite services.

This position requires being onsite Monday to Friday 8:45am to 5:00pm (including a 1- hour lunch break), with the occasional need to work shifted hours, such as 7:30am to 3:45pm. This role will support the current Coordinator at the front reception desk. It also requires coverage for the Experience Curator role that requires standing/walking 80% of the day, along with tasks that may include lifting and carrying up to 20 pounds.

Responsibilities
Experience Coordinator accountabilities include (but are not limited to):
Client, Guest; Team Member Experience
Supporting onsite client, guest and team member experience and managing the daily operations of the reception desk.
Ensure the corporate location is operating in a safe, secure, well-maintained, and client- centric environment.
Oversee catering, event setup/teardown, and daily facility maintenance (coffee service, dishware, and supply replenishment)
Providing both in-person and virtual support to team members across all ATB spaces via the team shared email and phone line.

Experience Coordination
Creates and oversees best practices for the workplace and onsite experience for all client-facing and common spaces, collaborating with stakeholders and team members to bring the practices to life.
Managing client and large meeting room spaces including supporting logistics for large onsite meetings.
You will provide oversight, create and maintain standards and business processes for all client-facing and common spaces, collaborating with stakeholders and team members to bring the standards to life.
You will manage third party contractor and vendor performance for onsite corporate services and amenities.
Utilizing an understanding of change management concepts, you will implement workplace experience changes with a high level of end user engagement and buy-in,
creating smooth change transitions, including training guides for end users.
Utilizing strong communication skills including both written and verbal, you will manage Workplace communications, including channel posts.
Managing all onsite services including preparing assigned workstations, lockers, team storage, parking and ordering of onsite supplies. Coffee bar management including set up daily.
Managing incoming mail and deliveries by leveraging your strong knowledge of various document types and business functions.
Completing Experience Curator duties - including catering oversight and event set up /take down, replenishment of supplies, managing coffee machine set up and cleaning daily, loading and emptying dishwashers, resetting spaces; requiring being able to stand/walk for approximately 80% of the day and lift / carry up to 20 pounds.
Performing additional administrative tasks as required or requested.
Traveling to other corporate locations within Alberta for coverage support may be required.

Vendor Management
Responsible for vendor management of at least one amenity vendor such as biophilia program, food service vendor(s), etc.
Serve as the primary point of contact for internal business units relying on the vendor services.
Monitor vendor performance against contract terms and SLAs, manage a rolling action item log.
Develop and foster a collaborative, long-term relationship strategy with the vendor beyond just transactional interactions.
Proactively identify opportunities for the vendor to bring innovative solutions or new efficiencies to Client
Complete monthly invoicing from vendor, review spend analysis, work on cost reduction opportunities with the vendor.