Account Support Representative (ASR) – Level 2

Contract Duration: 1 Year
Location: Mississauga, Ontario
Shift: Afternoon Shift | Monday–Friday, 2:00 PM – 10:00 PM
(1-hour unpaid lunch)

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Role Overview

The Account Support Representative (ASR) – Level 2 provides operational support across print, bindery, mail, and related services in a fast-paced production environment. This role is hands-on and physically demanding, requiring frequent lifting, walking, standing, and operation of production equipment.

The position focuses primarily on bindery and print operations, with cross-training across all operational tasks as part of a structured backfill strategy. Prior experience is an asset; however, a strong willingness to learn and adapt is essential.

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Key Responsibilities

• Provide operational support to Client Associates to ensure timely client deliverables

• Support peak workloads and provide backup coverage as required

• Assist Operations Managers and Site Leads with coverage scheduling

• Support training and onboarding of new employees

• Identify and communicate process improvement opportunities to Site Lead and Manager

• Perform print, mail, courier, bindery, and general operational tasks

• Operate production equipment including:

  • Digital production printers

  • Hydraulic cutter

  • Perfect binding machine

  • Coil binding equipment

  • Folding and kitting equipment

• Maintain a professional and organized approach in varying client environments

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Physical & Work Environment Requirements

• Ability to stand for extended periods of time

• Frequent walking and movement throughout the facility

• Ability to lift and move materials weighing up to 50 lbs

• Comfortable working in a fast-paced, production-driven environment

• Ability to work independently or as part of a team with minimal supervision

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Required Skills

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Ability to manage multiple tasks and shifting priorities

• Basic computer proficiency

• Ability to identify, resolve, and escalate issues appropriately

• Flexibility and willingness to learn new tasks and equipment

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Experience

• 6 months to 1 year of customer service or service delivery experience

• Prior experience in print, bindery, or production environments is an asset

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Education

• Minimum High School Diploma or equivalent

• Education verification required