Job Title: Systems Administrator / Operations Support Specialist

Work Arrangement: Onsite
Work Hours: Monday–Friday, 8:00 AM – 5:00 PM (excluding lunch)

---

Role Overview

The Systems Administrator / Operations Support Specialist provides advanced operational and technical support for a mission-critical, public-facing enterprise application operating in a large-scale mainframe environment.

This role focuses on batch processing, file transfers, incident and change management, operational stability, and automation support, while ensuring compliance with ITIL processes.

---

Key Responsibilities

• Provide advanced technical coordination for batch processing operations in a large mainframe environment

• Support development, testing, and implementation of JCL jobs, reporting tools, and operational utilities

• Monitor and manage file transfers using SFTP, FTP, and IND$ for overnight and transactional processing

• Monitor input queues and respond to client confirmations and inquiries related to file processing

• Lead incident analysis, root-cause identification, and resolution for batch processing issues

• Ensure ITIL processes (incident, change, and release management) are consistently followed

• Coordinate and lead change and release implementations for production environments

• Maintain and update operational procedures and documentation as systems and processes evolve

• Provide expert technical guidance to stakeholders and support future automation initiatives

• Deliver technical training and knowledge transfer to supporting resources

• Participate in on-call support as required to ensure operational continuity

---

Required Skills & Experience

Core Technical Experience

• 10+ years of hands-on experience supporting mainframe batch processing in large, complex enterprise environments

• Advanced expertise with:

  • JCL

  • TSO / ISPF

  • Mainframe dataset structures

  • SFTP, FTP, IND$ file transfers

• Strong experience supporting overnight transactional processing and application recovery procedures

• Experience monitoring and managing email queues and operational inputs tied to batch processing

• Strong understanding of application recovery, restart, and operational resilience

• Experience supporting mission-critical, high-availability applications

---

Operations & Process Expertise

• Proven experience working within ITIL frameworks, specifically:

  • Incident Management

  • Change Management

  • Release Management

• Experience leading or coordinating production support, migrations, or tool implementations

• Strong documentation skills for operational procedures, runbooks, and change records

---

Tools & Environment

• Mainframe utilities: ISPF, JCL, file transfer protocols

• Enterprise reporting and monitoring tools

• Microsoft Office (Word, Excel, email tools)

• Experience working in Tier-4 or equivalent enterprise infrastructure environments

---

Soft Skills

• Strong analytical and troubleshooting skills

• Clear written and verbal communication skills

• Ability to work independently in high-pressure production environments

• Proven ability to coordinate with multiple stakeholders

• Detail-oriented with strong ownership mindset