Job Title: Software Developer – CRM

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Work Arrangement

• Onsite – 5 days/week

• Monday to Friday | 8:00 AM – 5:00 PM

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Role Summary

The Software Developer – CRM is responsible for translating technical system specifications into working, tested CRM applications. The role focuses on Oracle Siebel CRM development, integrations, reporting, and full SDLC delivery in a large enterprise environment.

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Key Responsibilities

• Translate technical system specifications into working, tested CRM applications

• Develop detailed programming specifications

• Write, generate, and maintain application code

• Compile data-driven programs and conduct unit testing

• Design, code, test, debug, and document CRM solutions

• Troubleshoot and resolve technical issues during implementation and operations

• Support application deployment, maintenance, and post-implementation activities

• Collaborate with IT professionals throughout the SDLC

• Participate in design walkthroughs and provide user/system documentation

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Required Skills & Experience

General Development Skills

• Experience in programming and systems analysis

• Experience across the Software Development Life Cycle

• Experience with structured development methodologies

• Strong application design, deployment, and troubleshooting skills

• Experience with relational and hierarchical databases

• Experience with query languages and communication protocols

• Strong analytical, problem-solving, and communication skills

• Proven team player with a track record of meeting deadlines

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Siebel CRM Development (40%)

• 10+ years experience with Siebel technical configuration, design, development, and integration

• 5+ years experience integrating Siebel with Adobe AEM, J2EE

• 5+ years experience with Siebel EIM / EAI

• 3+ years experience with Siebel IP18+, focused on configuration and development

• Experience with:

  • Assignment Manager

  • Business Rules

  • Workflow

  • Applets, Views, Screens

  • Siebel Business Layer objects

• Experience with Siebel Tools and Siebel Web Templates

• Experience using Siebel Open UI classes and methods

• Siebel 8.x or higher certification

• Experience with Siebel Open UI Architecture (Physical Model, Presentation Model, OOTB structures)

• Experience with Siebel UI integrations (embedding/exposing applications)

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Reporting & UI Development (35%)

• Experience developing reports using OBIEE and Power BI

• Experience with HTML5, CSS, JavaScript, jQuery

• Working knowledge of Open UI concepts:

  • PM

  • PR

  • Manifest files

  • Mapping files

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Soft Skills (20%)

• Strong verbal and written communication skills

• Ability to present and conceptualize technical solutions

• Strong interpersonal and teamwork skills

• Proven analytical and systematic problem-solving ability

• Ability to work under pressure and meet aggressive timelines

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Public Sector Experience (Asset – 5%)

• Experience with Siebel modules such as:

  • Public Sector CRM

  • Contracts

  • Lead Management

  • Partner / Partner Portal

  • Campaign Management

  • Marketing

  • Resource Manager

  • Public Sector eService

• Experience with Grants Management is an asset

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Must-Have Summary:

• Siebel CRM Development (10+ years)

• Siebel EIM / EAI

• Siebel IP18+

• Adobe AEM & J2EE Integration

• OBIEE & Power BI

• HTML5 / CSS / JavaScript / jQuery

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Nice to Have

• Siebel Public Sector modules

• Grants Management