Job Title: Software Developer – CRM

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Work Arrangement

• Onsite – 5 days/week

• Monday to Friday | 8:00 AM – 5:00 PM

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Role Summary

The Software Developer – CRM is responsible for translating technical system specifications into working, tested CRM applications. The role focuses on Oracle Siebel CRM development and testing, integrations, reporting, and full SDLC delivery in a structured enterprise environment.

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Key Responsibilities

• Translate technical system specifications into working, tested CRM applications

• Develop detailed programming specifications

• Write, generate, and maintain application code

• Compile data-driven programs and conduct unit testing

• Design, code, test, debug, and document CRM applications

• Troubleshoot and resolve technical issues during implementation and operations

• Support application deployment, maintenance, and post-implementation activities

• Collaborate with technical and business stakeholders throughout the SDLC

• Participate in design walkthroughs and provide user/system documentation

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Required Skills & Experience

General Development Skills

• Experience in programming and systems analysis

• Experience working across the Software Development Life Cycle

• Experience with structured development methodologies

• Strong application design, deployment, and troubleshooting skills

• Experience with relational and hierarchical databases

• Experience with communication protocols and query languages

• Strong analytical, problem-solving, and communication skills

• Proven team player with a track record of meeting deadlines

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Siebel CRM Development & Testing (40%)

• Oracle Siebel CRM testing experience (mandatory)

• 5+ years experience with Siebel technical configuration, development, and integration

• 3+ years experience developing and testing Siebel integrations with Adobe AEM, J2EE

• Experience with Siebel IP18 or later, focused on configuring, developing, and testing

• Experience with Siebel Tools and Siebel Web Templates

• Experience using Siebel Open UI classes and methods

• Experience with Siebel test automation is an asset

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Reporting & UI Development (35%)

• Experience with HTML5, CSS, JavaScript, jQuery

• Experience developing and testing reports using OBIEE and Power BI

• Working knowledge of Open UI concepts (PM, PR, Manifest files, Mapping files)

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Soft Skills (20%)

• Strong written and verbal communication skills

• Ability to conceptualize and present technical solutions

• Strong interpersonal and teamwork skills

• Proven analytical and systematic problem-solving ability

• Ability to work under pressure and meet aggressive timelines

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Public Sector Experience (Asset – 5%)

• Experience with Siebel modules such as:

  • Public Sector CRM

  • Contracts

  • Lead Management

  • Partner / Partner Portal

  • Campaign Management

  • Marketing

  • Resource Manager

  • Public Sector eService

• Experience with Transfer Payments is an asset

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Must-Have Summary (ATS Focus)

• Oracle Siebel CRM Testing

• Siebel Configuration / Development / Integration

• Siebel IP18+

• Adobe AEM & J2EE Integration

• HTML5 / CSS / JavaScript / jQuery

• OBIEE & Power BI

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Nice to Have

• Siebel Public Sector modules

• Transfer Payments experience