Job Title: Business Analyst

Travel Required

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Work Arrangement

• Onsite

• Hours: 7.25 hours/day (8:00 AM – 5:00 PM, excluding lunch)

• Monday to Friday

• Travel Required: Multiple dispatch centres / communication centres across the province

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Role Summary

The Business Analyst will deliver business analysis work packages across concurrent, mission-critical IT initiatives. The role focuses on requirements elicitation, business process improvement, data analysis, and alignment between business needs and technology solutions, with a strong emphasis on public safety, telephony, and dispatch environments.

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Key Responsibilities

Business Analysis Delivery

• Lead and conduct business analysis to assess and prioritize business problems and opportunities

• Elicit, analyze, and document business and system requirements to support iterative solution delivery

• Translate business problems into technology requirements and solution-ready documentation

• Lead business analysis activities at varying levels of detail based on project phase and release plans

• Align analysis work with Agile methodologies, enterprise architecture, and governance processes

Data & Process Analysis

• Apply data mining and data scripting techniques to support data analysis and reporting

• Develop data interface use cases, data standards, and ETL specifications

• Conduct business modeling, use case modeling, process and data flow modeling

• Define business rules and non-functional requirements

• Apply process re-engineering concepts to drive cost-effective business improvements

Performance & Quality

• Develop and track performance measures for business analysis deliverables

• Support QA activities to ensure solutions meet business requirements

New Client Requests & Strategy

• Lead analysis of new client requests and emerging priorities

• Develop strategies, business cases, cost-benefit analysis, and feasibility studies

• Support initiatives to improve business analysis maturity

Operational Support

• Provide on-site operational support during transition activities

• Coordinate and support remediation related to telephony infrastructure during transition

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Required Skills & Experience

Business Analysis Skills (40%)

• 10+ years experience in business analysis

• Proven experience translating business problems into technology requirements

• Experience producing business and IT documentation, including:

  • Business requirements

  • Use cases

  • Business workflows

  • IT process flows

• Experience gathering data requirements and writing report specifications

Technical & Delivery Experience (35%)

• Experience working on large-scale, complex, mission-critical IT projects

• Experience with desktop, web/mobile, telephony, and radio systems

• Strong ability to bridge business and IT stakeholders

• Experience working with QA teams to validate business outcomes

• Experience with enterprise architecture and gating processes

• Experience managing analysis across concurrent projects

Analytical & Communication Skills (20%)

• Strong analytical skills to resolve complex and conflicting business requirements

• Experience translating complex business processes into technical workflows

• Excellent verbal, written, interpersonal, and negotiation skills

Public Safety Experience (5%)

• Experience with data-related initiatives (analytics, ETL, BI, dashboards)

• Experience developing and implementing dashboards

• Experience with Computer Aided Dispatch (CAD) systems

• Experience working in public safety environments (ambulance, fire, police)

• Experience with telephony and radio technologies:

  • IP-based telephony

  • Avaya

  • P25

• Experience implementing or integrating Medical Triage Algorithms (e.g., MPDS)

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Must-Have Summary:

• Business Analysis (10+ years)

• Mission-Critical IT Projects

• Public Safety Environment

• Computer Aided Dispatch (CAD)

• Telephony & Radio (IP, Avaya, P25)

• Medical Triage Algorithms (MPDS)

• Data & Process Modeling