Job Title: Systems Administrator / Operations Support Specialist

Work Arrangement

• Onsite – 5 days/week

• Standard working shift (excluding lunch)

• Start Date: January 2026

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Role Summary

The Systems Administrator / Operations Support Specialist is responsible for 24x7 monitoring, scheduling, and support of mainframe batch and online processing environments. The role ensures availability of mission-critical systems through proactive scheduling control, incident management, and operational support.

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Key Responsibilities

• Monitor, maintain, and support mainframe batch processing 24/7/365

• Plan, monitor, and control production batch and online schedules to meet SLAs

• Coordinate and manage automated scheduling activities, anticipating and resolving complex incidents

• Perform end-to-end monitoring of scheduling and batch processing systems

• Analyze, investigate, and resolve production batch processing failures

• Escalate incidents to technical teams, clients, and management as required

• Implement batch and online system change requests

• Apply system updates, upgrades, and patches and resolve related issues

• Ensure service level commitments are met for mission-critical applications

• Develop and maintain operational procedures, training, and documentation

• Plan and participate in disaster recovery and contingency testing

• Provide expert guidance on automated scheduling tools and batch processing standards

• Modify scheduling tools to improve operational efficiency

• Perform job optimization, problem analysis, and use of processing utilities

• Design, test, and implement new automated schedules within defined timelines

• Collect and analyze production performance data for workload and scheduling assessment

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Required Skills & Experience

Mainframe Operations

• Experience supporting large z/OS mainframe systems

• Strong experience with production batch processing and scheduling

• Extensive ability to administer and maintain continuous operations

Scheduling Tools

• Demonstrated hands-on experience with CA7

• Experience modifying and optimizing automated schedules

Incident & Change Management

• Demonstrated experience in incident and change management

• Strong documentation and communication skills

Service Management Tools

• Extensive knowledge of service management tools such as:

  • eSMT

  • CIT

  • Remedy

  • ITIL

Communication & Analysis

• Strong analytical and problem-solving skills

• Experience using collaboration and analytics tools

• Ability to communicate operational status and issues clearly to stakeholders

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Must-Have Summary:

• z/OS Mainframe Operations

• CA7 Scheduling

• Batch Processing (24x7)

• Incident & Change Management

• Service Management Tools (eSMT, CIT, Remedy, ITIL)

• Production Support