Senior UX Designer – Org Experience

Toronto, Ontario, Canada  |  Contract

Hourly Rate: $70.00 per hour

About the Role

As a Senior UX Designer on the Org Experience team, you will play a crucial role in helping our journey management team shape user-centred solutions across multiple services, and our reporting product experience team discover, define, and deliver innovative digital experiences for our customers. This role offers an exciting opportunity to shape end-to-end user-centered design strategies and drive product innovation through thoughtful design discovery and delivery.

Key Responsibilities

• Lead end-to-end UX design activities for digital products and services, from discovery to delivery across multiple projects, ensuring consistency and alignment with program goals

• Collaborate with service designers and strategists to develop comprehensive service blueprints and customer journey maps to identify opportunities for improvement and innovation

• Develop and implement UX strategies aligned with business goals and user needs

• Facilitate workshops and stakeholder engagement to co-design solutions, gather insights, and align on key experience priorities

• Lead aspects of discovery for complex problems: conduct and oversee user research, usability testing, and data analysis to inform design decisions

• Create and manage the development of prototypes, wireframes, service blueprints, and other UX deliverables to communicate concepts and validate solutions

• Collaborate closely with research, design, product, engineering, and business stakeholders to translate insights into actionable solutions and help develop roadmap themes

• Own the quality of the experience: ensure design consistency and adherence to brand guidelines across all products, with the support of design leads

• Contribute to design governance and process frameworks to ensure quality and scalability across projects

• Mentor junior designers and contribute to the development of design standards and best practices

Required Skills & Qualifications

• Minimum of 3 years of experience in UX Design

• Advanced proficiency in user-centered design principles and methodologies

• Knowledge of customer journey mapping and service blueprinting methodologies

• Ability to translate business objectives and research findings into actionable insights for design, service, and product strategy

• Ability to shape and lead UX design activities independently

• Excellent interpersonal skills with the ability to work effectively with cross-functional teams

• Strong verbal and written communication skills; strong facilitation skills, comfortable presenting to various levels of stakeholders

• Proficiency in Figma, FigJam, and facilitation tools

• Bachelor’s degree in Human-Computer Interaction, Psychology, Design, or a related field; equivalent experience will also be considered

 

Compensation

The hourly rate for this contract position is $70.00 per hour. Actual compensation will be determined based on experience, qualifications, and other relevant factors.

Vacancy Status

This posting is for an existing vacancy that is currently available to be filled.

Use of Artificial Intelligence

No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position. All applications are reviewed by our recruitment team.

Equal Opportunity

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, and our hiring process is based solely on skills, experience, and qualifications relevant to the role.