Senior Genesys Cloud CX Solution Architect to implement Genesys Cloud CX CCaaS - RQ00398

Location: Hybrid (Downtown Toronto) - 4x/week 
Duration: 6 month contract to start (6 month extension)

Must haves:

• 7+ years of experience with Genesys system design, implementation, and administration 
  • experience with Genesys call flows, digital channels, ACD routing 
• 7+ experience in deploying VOIP phone systems with deep knowledge and application of Telephony concepts (SIP, SBCs, QoS, E-911, porting, number plans) 
• 7+ experience SSO/SAML and user lifecycle via SCIM or Azure AD provisioning 
• 7+ experience utilizing REST APIs in development 
• Experience with vendor management and collaboration

Nice to haves:

• Genesys Cloud CX certifications
• Experience integrating Genesys Cloud CX and WFH or QA systems (e.g. Verint)