Job Title: Desktop Support 3
Location: Burnaby, BC / Vancouver, BC (Onsite)
Duration: 6+ months (possibility of extension based on customer requirements)
Target Working Hours: 7.5 hours/day

About the Role:
We are seeking a skilled and motivated Desktop Support 3 professional to join our team in Burnaby/Vancouver. This is an onsite role supporting our client’s Windows-based environments and Office 365 applications. The ideal candidate will have strong technical expertise, excellent communication skills, and hands-on experience with system administration.

Key Responsibilities:

• Provide advanced support for Windows 10 and Windows 11 operating systems.

• Troubleshoot and resolve issues with Office 365 and other Microsoft applications.

• Manage user accounts, permissions, and system configurations as part of system administration tasks.

• Assist with application installations and troubleshooting on both desktop and mobile platforms.

• Support AV hardware and software issues, including MS Teams, Logitech devices, WebEx, etc.

• Communicate effectively with end-users to ensure timely resolution of technical issues.

• Collaborate with IT teams to maintain a secure and efficient working environment.

Must-Have Skills / Experience:

• Advanced Windows 10 / Windows 11 support experience

• Advanced Office / O365 application support experience

• System Administrator experience

• Excellent in-person communication skills

Nice-to-Have Skills / Experience:

• Experience troubleshooting application installation and use on Windows workstations

• Experience troubleshooting AV hardware and software (MS Teams, Logitech, WebEx, etc.)

• Experience troubleshooting application installation and use on mobile platforms (Apple, Android)

• Microsoft or Cisco Certifications

What We Offer:

• Competitive contract-based compensation

• Opportunity to work on advanced IT systems and applications

• Dynamic and collaborative onsite environment

• Potential for contract extension based on performance and customer requirements