Description

Role: Payment Research Analyst

 

Job Responsibilities/Job Functions:

• Identify and analyze customer files and amounts past due.

• Contact customers who have not met payment arrangements and receive telephone calls from these customers.

• Make collection calls using an auto-dialer.

• Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.

• Update accounts, provide confirmations and follow up as necessary in accordance with the law.

• Collect overdue balances.

• Meet established productivity objectives.

 

Job Qualifications:

• High school diploma or higher.

• Available to work on a flexible schedule: days, evenings and week-ends.

• English-French Bilingualism preferred.

• Possess basic computer knowledge (Windows-based systems and internet navigation).

• Possess superior multitasking abilities.

• Demonstrate ability to positively influence others (propose options/solutions to customer).

• Know how to deal with problem issues with a sense of urgency.

• Are punctual and committed to work schedules.