Job description:
•Act as first line of contact for the production environment and provide Level1 & Level2 functional and technical support.
•Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
•Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
•Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crashes.
•Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
•Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
•Contribute to projects related to updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
•Maintain and create procedures and process documentation.


Release, Maintenance and Project:
•Participate in release cycles for functional validation on staging, pre-production, and production environments.
•Release deployment, post release checks, follow communication.
•Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
•Participates in regular and required DRP and BCP exercises.
•Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
•Execute and or coordinate projects like obsolescence, migrations, application upgrade and IV2

KEY SKILLS AND QUALIFICATIONS
EDUCATION
•Master/Bachelor or degree in Computer Science or IT Systems
•Minimum 8 years of Application Production Support experience (Relevant)

Minimum 8 years of Application Production Support experience (Relevant)
•Excellent knowledge and experience of systems like Unix and Linux & Windows.
•Excellent knowledge and experience of databases like Oracle, Sybase, MSSQL.
•Working experience on systems based in C, Java, Python.
•Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos, Kibana.
•Strong experience in scripting skills or automation like Perl and Shell
•Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
•Train new and existing members - to improve their knowledge and skillsets.
•Excellent communication skills to review the incidents, changes, problems and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.

Desirable: : 

•Knowledge & experience working on Murex in a back-office setting would be an advantage.
•Functional know-how : Forex, Rates & Credits & Money markets would be an advantage.