** 37.5 hours per week

What You Will Do:
Billing for appointments
Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
Filing and retrieving patient records
Protects patient rights by maintaining confidentiality of personal and financial information
Effectively and efficiently facilitate relationship with the clinical team
Provides feedback, suggestions and participates in continuous process improvement
Ensure protection of patient data accessed as part of job responsibilities
Manage incoming documents in the EMR
Notifying patients of incoming labs, diagnostics, referrals
Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
Coordination of Rx clarification between clinical team and pharmacy
Manager incoming calls and voicemails
Conduct proactive care follow ups with patients
Manage outgoing referrals and ensure timely care for patients
Monitoring internal systems for incoming requests from the clinical team and respond as required

What You Bring:
Strong communications skills in the English and French languages
High comfort level with IT systems mandatory (Windows and Mac OS)
Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
Typing speed of 65+ wpm
Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
Experience with medical terminology
Strong organizational and time management skills
Being solution-oriented with a “lead with yes” mindset