Description:
Responsibilities include:

• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Creation and maintenance of customer service request documentation through resolution
• Provision of customer updates and status reports with regards to open customer issues as appropriate
• Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
• Ability to prioritize workload with minimal supervision.
• Ability to make critical business decisions daily with minimal supervision.
• Serve as primary escalation point for all problem/issues along with all members of the Support team.

Must have skills:
1. Active Directory / O365 support experience
2. Strong technical support skills
3. Strong customer support skills
4. Strong documentation / record keeping ability

Nice to have skills:
1. Experience using SCCM Application Distribution and Operating System Deployment (OSD)
2. Experience with Group Policy Management
3. Experience with common Enterprise Applications (Adobe, Chrome, Edge, Office, McAfee, etc.)
4.MCSE certification