Description:
**This role will be scheduled anytime 7 days a week within the hours of 7:25AM PST to 10:30PM PST**

We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive environment.

Priority will be given to candidates bilingual in English and French.

Here’s how

-Answering incoming calls and initiating the booking of patients appointments
-Assisting with medical referrals
-Identifying and assessing customers’ needs to achieve satisfaction
-Daily communication of doctor schedules
-Basic billing and product knowledge communication and first point of contact resolution
-Other duties, as required

You're the missing piece of the puzzle

-Two (2) years of work experience in a medical environment
-Excellent communication skills
-Intermediate computer skills and knowledge of Windows & G Suite environment
-Basic telephony skills and previous experience connecting calls to various departments
-Superior time management skills
-A quick learner, ability to organize, adapt, prioritize and multi-task
-Confidentiality and high level of empathy is critical
-A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor
-Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care -Medical Office experience would be an asset
-Previous experience of making referrals and specialist appointments would be an asset
-Knowledge of medical terminology, experience handling medical records or physical charts would be an asset

Must have skills:
1. Experience in a medical environment
2. Experience communicating with customers/patients via phone and email
3. Excellent communication skills
4. Experience with Gsuite and and Excel
5. Availability: Anytime 7 days a week within the hours of 7:25AM PST to 10:30PM PST
6. Bilingual (French & English) for 2 or 3 candidates out of 15

Nice to have skills:
1. Previous experience of making referrals and specialist appointments
2. Knowledge of medical terminology
3. Experience in fast pace environments