2+ years of experience working in the healthcare industry
·Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
2+ years of experience working in the healthcare industry
·Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Knowledge and Skills/Experience:
·Microsoft Great Plains 2018
·Logibec MMS (Materials Management System)
·BSSI HFM (Health Financial Management)
·OTR
·AODA compliance
·MS Teams
·MS Excel
·MS Power Point
Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
·Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
·Experience with Footprints Ticketing Application
Proven track record for building strong working relationships
·Strong interpersonal, and verbal and written communication skills
·Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
·Excellent analytical, problem-solving, and decision-making skills
·Ability to apply strong listening skills to facilitate issue resolution
·A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

MUST HAVES:

 

  Microsoft Great Plains 2016, 2018

 Logibec MMS (Materials Management System)

·       BSSI HFM (Health Financial Management)

 

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

 

Nice to Have:

CCIM - Community Care Information Management (HRIS and MIS) experience