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Administrative Assistant 3 - 19224
Montreal, QCOur virtual care practice is much more than a walk-in clinic. We understand that patients benefit from comprehensive, personal touch-based care that includes assessment, diagnosis, treatment, and ongoing support. We also believe that proactive follow-up leads to better therapeutic outcomes through enhanced patient cooperation and deeper therapeutic relationships.
Accessibility: Patients can start a consultation with THVC on-demand, 24/7/365. They are promptly put in touch with a member of the medical team who can carry out a short symptom assessment and support. Patients are then referred to a nurse practitioner or physician (Québec only) for further consultation. THVC prioritizes providing real-time access when and where patients need it.
Patient-centered care: Patients have access to their consultation history and clinical notes. True transparency between providers and patients allows for open communication and better adherence to agreed-upon care plans. THVC medical team members work with patients to establish care plans that are relevant to them, based in their own community and focused on their unique situation and priorities.
As an Administrative Assistant III with Health Virtual Care you will:
- Be a part of the Health Virtual Care (THVC) Team and work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind THVC
- Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system
- Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
- Provide administrative support to clinicians by completing administrative tasks
- Book appointments and facilitate communication of messages between clinicians and patients
- Coordinate with our clinic and other operations team members to ensure complete patient care
- Direct and/or re-direct patient referrals and requisitions via fax
- Proactively follow up on lab results, diagnostic tests, and referral statuses
- Support patient inquiries on our support desk platform
- Organize, manage and file incoming patient faxes
- Other duties, as required
Requirements:
- Minimum of two (2) years of work experience in a medical clinic and customer service environment
- Private clinic, Dental clinic, or primary care experience is an asset
- Knowledge of medical terminology, experience handling confidential medical records or physical charts is an asset
- Experience working with a CRM and EMR software
- Have a commitment to provide comprehensive patient-centered care that focuses on exceptional customer experience and the best possible outcomes
- Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
- Intermediate computer skills and knowledge of Windows & G Suite environment
- Ability to provide low-level technical support, such as assisting patents with downloading the app and finding a particular tab and assisting clinicians with technical issues during consultations
- Superior time management skills and ability to work in a fast paced environment
- Quick learner, ability to organize, adapt, prioritize and multitask
- Confidentiality and high level of empathy is critical
- Proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor
Must have skills:
1. Bilingual (FR, EN)
2. Available for all of these working shifts in Eastern time zone: 2pm to 12am EST - weekdays 2pm to 12am EST - weekends. First 2 weeks of training 9am to 5pm EST
3. Knowledge of medical terminology, experience handling confidential medical records or physical charts
4. Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
Nice to have skills:
1. Technical skills
2. Experience working in a clinic
3. Experience working with a CRM (customer relation management tool) and EMR software (electronic medical records)
Accessibility: Patients can start a consultation with THVC on-demand, 24/7/365. They are promptly put in touch with a member of the medical team who can carry out a short symptom assessment and support. Patients are then referred to a nurse practitioner or physician (Québec only) for further consultation. THVC prioritizes providing real-time access when and where patients need it.
Patient-centered care: Patients have access to their consultation history and clinical notes. True transparency between providers and patients allows for open communication and better adherence to agreed-upon care plans. THVC medical team members work with patients to establish care plans that are relevant to them, based in their own community and focused on their unique situation and priorities.
As an Administrative Assistant III with Health Virtual Care you will:
- Be a part of the Health Virtual Care (THVC) Team and work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts who are responsible for the roll out and operations behind THVC
- Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system
- Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
- Provide administrative support to clinicians by completing administrative tasks
- Book appointments and facilitate communication of messages between clinicians and patients
- Coordinate with our clinic and other operations team members to ensure complete patient care
- Direct and/or re-direct patient referrals and requisitions via fax
- Proactively follow up on lab results, diagnostic tests, and referral statuses
- Support patient inquiries on our support desk platform
- Organize, manage and file incoming patient faxes
- Other duties, as required
Requirements:
- Minimum of two (2) years of work experience in a medical clinic and customer service environment
- Private clinic, Dental clinic, or primary care experience is an asset
- Knowledge of medical terminology, experience handling confidential medical records or physical charts is an asset
- Experience working with a CRM and EMR software
- Have a commitment to provide comprehensive patient-centered care that focuses on exceptional customer experience and the best possible outcomes
- Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
- Intermediate computer skills and knowledge of Windows & G Suite environment
- Ability to provide low-level technical support, such as assisting patents with downloading the app and finding a particular tab and assisting clinicians with technical issues during consultations
- Superior time management skills and ability to work in a fast paced environment
- Quick learner, ability to organize, adapt, prioritize and multitask
- Confidentiality and high level of empathy is critical
- Proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor
Must have skills:
1. Bilingual (FR, EN)
2. Available for all of these working shifts in Eastern time zone: 2pm to 12am EST - weekdays 2pm to 12am EST - weekends. First 2 weeks of training 9am to 5pm EST
3. Knowledge of medical terminology, experience handling confidential medical records or physical charts
4. Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
Nice to have skills:
1. Technical skills
2. Experience working in a clinic
3. Experience working with a CRM (customer relation management tool) and EMR software (electronic medical records)