Responsibilities:

Design:

• Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.
• Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.

User Research and Analysis:

• Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.
• Develop a deep understanding and documentation of customer journeys, personas, and segmentation.
• Collect and analyze user behaviors and needs through qualitative and quantitative research methods.

Service Design:

• Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
• Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.

Stakeholder Engagement and Communication:

• Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
• Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.
• Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.

Performance Measurement and Continuous Improvement:

• Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.
• Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.

Standards and Best Practices:

• Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.
• Contribute to and promote adoption of design patterns, standards, and systems.

 

Required Skills:

• 3-5 years’ experience with UX Design: Deep skills in interaction design, user interface design, information design, and graphic design
• 3-5 years' experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction.

 

General Skills:

1. Technical Understanding: Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.
2. Analytical Skills: Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.
3. Strategic Thinking: Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.
4. Industry Knowledge: Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.
5. Methodological Proficiency: Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.
6. Communication Skills: Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.
7. Leadership and Collaboration: Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.
8. Stakeholder Management: Strong skills in negotiating and influencing internal and external stakeholders.
9. Tool Proficiency: Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).

 

Desirable Skills:

• Agile Methodology: Strong understanding of agile development methodologies and how UX fits into agile workflows.
• Accessibility Expertise: In-depth knowledge of accessibility standards and best practices in digital design.
• Data Analysis: Proficiency in analyzing and interpreting user data to inform design decisions.
• Emerging Technologies: Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR/AR).
• Project Management: Experience in managing complex UX projects from conception to completion.
• Industry-Specific Knowledge: Understanding of public sector procurement processes and challenges.
• Design Systems: Experience in creating and maintaining design systems for large-scale applications.
• Cross-Platform Design: Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.
• User Psychology: Knowledge of cognitive psychology principles as they apply to UX design.
• Localization: Experience in designing for multilingual and multicultural user bases.