Description
Are you ready to make a significant impact and drive innovation in a dynamic and forward-thinking organization? We are seeking a talented and experienced Senior Business Analyst to join our team and lead the implementation of cutting-edge technologies that will revolutionize the way we deliver services and exceed customer expectations. As a key driver of change, you will have the opportunity to shape the future of our organization and play a pivotal role in optimizing workflows and maximizing the potential of our TELUS service management platforms and tools. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!

Our team and what we’ll accomplish together:
At TELUS, we foster a culture of collaboration and teamwork, where celebrating each other's successes is at the heart of who we are. We believe in creating a supportive and inclusive environment that encourages creativity and innovation. Join us in a workplace where we work hard, celebrate together, and have fun along the way. As a Senior Business Analyst, you will have the opportunity to share your knowledge, strengthen the team, and deliver on our business priorities together.

As a Senior Business Analyst, you will take on the rewarding and exciting role of driving innovation and leading the implementation of cutting-edge technologies. Your expertise will be instrumental in streamlining processes, optimizing workflows, and maximizing the potential of our TELUS service management platforms and tools. By leveraging your analytical skills and deep understanding of customer needs, you will play a pivotal role in shaping the future of our organization. Together, we will revolutionize the way we deliver services, exceed customer expectations, and stay ahead of the competition.

What you’ll do:

• Work with Product Owners, project team members and impacted stakeholders to understand the scope and vision of our ServiceNow and New Service Introduction Roadmap projects.
• Work with stakeholders to understand any current processes and help them adapt their processes to fit the future state. Develop Level 3 process maps for the future mode of operation.
• Build trust with stakeholders through your strong knowledge of project process, operational applications, business products, services and the TBS value chain.
• Provide input on Project Visions, Charters and Epics.
• Create quality requirements within the boundaries of the Epics and the project scope.
• Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
• Help stakeholders navigate the change journey by identifying and clearly communicating and the change impacts. Help to demonstrate the future state during process workshops.
• Plan and facilitate testing and clearly communicate test results to stakeholders. Track defects and ensure plans to address defects are addressed and acceptable for stakeholders and the project team.
• Get sign offs from stakeholders for activities such as Process mapping & UAT.
• Provide post launch stability support.
• Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans.

Qualifications
What you bring:

We pride ourselves on our collaborative work environment, where team members across different levels come together to achieve common goals. As a Senior Business Analyst,

• You will have the chance to build strong relationships, collaborate effectively, and positively influence multiple teams.
• You are a mentor to others, regardless of level.
• You celebrate and support the success of others within your team.
• You are able to communicate effectively with team members across different levels within the organization with the right level of complexity for the audience.
• You have the ability to think outside-of-the-box and implement a flexible mindset.
• You can deal with ambiguity, fast pace and adapt to unexpected changes.
• Ability to complete complex tasks on both large and transformational projects. A proven history of quality project delivery and project deliverables using an expert level of underlying competencies, collaboration and appropriate techniques to perform tasks.
• You have an expert level of organizational, planning and time management skills.
• You are self-motivated and can take timely action by assessing risk-adjusted options and prioritization across a multiple of concurrent projects and workstreams.
• You possess strong planning, performance and business analysis skills. Advanced ability to perform an appropriate level of assessment to recommend solutions; make good choices based on analysis, experience and judgment.
• A strong understanding of project gating methodology and activities.
• You build trust with stakeholders through your strong knowledge of project process, operational applications, business products, services and the TBS value chain.
• You have a focus on continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities.
• Knowledge of Waterfall, Agile (SAFe), Project Development Lifecycle, DevOps
• You have experience working in an Agile environment and familiarity with associated tools such as JIRA or ServiceNow as a project tool, Kanban, and Scrum will help you navigate effectively within the project team.
• Your experience with Google Suite and Microsoft Applications will help you efficiently and effectively communicate with team members across different levels.
• You understand the TELUS organization and can identify how changes in the organization may impact your project. You will have strong systems knowledge to support the TBS value chain including ServiceNow.

Great-to-haves:

• Post secondary diploma or certification
• Business Analysis certification/courses
• ServiceNow certifications such as Business Process Analyst
• 5-7 years of experience in an analytical role
• Certification in ITIL, Agile, Lean Six Sigma
• Experience working in an Agile environment and familiarity of associated tools
• Broad knowledge of business telecommunications and organizational management