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Account support Rep Level 2-27576
Vancouver, BCDescription:
Job Title: Lead Scanning Operator – Level 3
POSITION CONCEPT:
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
• Delivery of service that meets the Service Level Agreements and delights the customer
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth
SCOPE: The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer.
Overview of Tier Responsibilities:
These positions will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service.
They will be responsible to lead the scanning team.
ESSENTIAL DUTIES:
Prepare customer documents for the digital imaging process
Lead Scanning Team, provide support to team members
• Troubleshoot scanning issues
• Point of contact for scanning project
• Track daily scans
• Track and report counts monthly
• Ensure quality scans are being done
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer along with additional post-imaging services.
• As needed, assist with additional print related workflows
• Other duties may be assigned to meet business needs.
• Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.
• Project prep and scan work will require finger dexterity and movement between machines for different types of documents.
Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.
REQUIRED SKILLS:
Strong attention to detail
The ability to carefully handle and manage large volumes of individual documents
The ability to prioritize multiple projects at once
The ability to work effectively under deadline
A willingness to learn new skills, as well as adaptability when priorities change
Operational Soft Skills:
Planning, organizing, executing, and controlling skills
Ability to assess issues, define causes, and prioritize/execute solutions
Self-initiative and results oriented while being a team player
EDUCATION/EXPERIENCE:
• High School Diploma or equivalent certification
• Operation of PC Applications in a networked environment
Experience in a Customer Service environment (minimum 1 year)
Must be legal to work in Canada
EDUCATION VERIFICATION REQUIRED: Yes
Job Title: Lead Scanning Operator – Level 3
POSITION CONCEPT:
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
• Delivery of service that meets the Service Level Agreements and delights the customer
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth
SCOPE: The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer.
Overview of Tier Responsibilities:
These positions will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service.
They will be responsible to lead the scanning team.
ESSENTIAL DUTIES:
Prepare customer documents for the digital imaging process
Lead Scanning Team, provide support to team members
• Troubleshoot scanning issues
• Point of contact for scanning project
• Track daily scans
• Track and report counts monthly
• Ensure quality scans are being done
• Check physical documents for quality issues that may complicate the scan process.
• Prepare a wide array of document types and conditions for scanning.
• Index scanned images according to naming mechanisms outlined by the customer along with additional post-imaging services.
• As needed, assist with additional print related workflows
• Other duties may be assigned to meet business needs.
• Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.
• Project prep and scan work will require finger dexterity and movement between machines for different types of documents.
Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.
REQUIRED SKILLS:
Strong attention to detail
The ability to carefully handle and manage large volumes of individual documents
The ability to prioritize multiple projects at once
The ability to work effectively under deadline
A willingness to learn new skills, as well as adaptability when priorities change
Operational Soft Skills:
Planning, organizing, executing, and controlling skills
Ability to assess issues, define causes, and prioritize/execute solutions
Self-initiative and results oriented while being a team player
EDUCATION/EXPERIENCE:
• High School Diploma or equivalent certification
• Operation of PC Applications in a networked environment
Experience in a Customer Service environment (minimum 1 year)
Must be legal to work in Canada
EDUCATION VERIFICATION REQUIRED: Yes