As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care.

What You Will Do:

• Billing for appointments
• Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
• Filing and retrieving patient records
• Protects patient rights by maintaining confidentiality of personal and financial information
• Effectively and efficiently facilitate relationship with the clinical team
• Provides feedback, suggestions and participates in continuous process improvement
• Ensure protection of patient data accessed as part of job responsibilities
• Manage incoming documents in the EMR
• Notifying patients of incoming labs, diagnostics, referrals
• Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
• Coordination of Rx clarification between clinical team and pharmacy
• Manager incoming calls and voicemails
• Conduct proactive care follow ups with patients
• Manage outgoing referrals and ensure timely care for patients
• Monitoring internal systems for incoming requests from the clinical team and respond as required

What You Bring:
Strong communications skills in the English and French languages
High comfort level with IT systems mandatory (Windows and Mac OS)
Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
Typing speed of 65+ wpm
Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
Experience with medical terminology
Strong organizational and time management skills
Being solution-oriented with a “lead with yes” mindset

Must have skills 
1. Bilingualism (French, English)
2. Available for all of these working shifts in Eastern time zone: 8am to 4pm Eastern Time
3. Knowledge of medical terminology, experience handling confidential medical records or physical charts
4. Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients

Nice to have skills:
1. Technical skills
2. Experience working in a clinic
3. Experience working with a CRM (customer relation management tool) and EMR software (electronic medical records)