The System Quality Engineer will be part of the Quality Assurance team and will be accountable for creating and executing manual and automated test cases to thoroughly validate developed ServiceNow solutions against agreed upon business and technical requirements.
The role will require you to work with the rest of the team to meet the release testing milestones and deliver high quality ServiceNow solutions on time. Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.

The System Quality Engineer will be working with other IT professionals, vendors, and business owners to enhance our ServiceNow platform. Here's how
· Define and execute automation testing and QE processes used in the infrastructure group from smoke testing through final acceptance testing
· Register defects and follow the standard defect management process to communicate product issues to project team members and work collaboratively to resolve
· Maintain the repository of all test cases, suites, and test artifacts of our ServiceNow projects · Ensure that the defined QE processes meet auditing requirements
· Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity of our Technology Solutions (ServiceNow) team

You're the missing piece of the puzzle

Proficiency in ServiceNow ITSM, CSM, and ITOM is essential.

Must have at least 2 years of hands-on technical working experience as a QA/QE Analyst performing manual testing on ServiceNow application(s).

Practical experience with the ServiceNow automated test framework and/or other automated software testing frameworks

Strong knowledge of QA methodologies within the ServiceNow platform

Hands on experience manually and automated testing custom developed systems Understands business processes and implementations within ServiceNow applications General business and IT management process knowledge including, but not limited to ITSM, CSM practices

Post-secondary education in Computer Science or Information Systems, or related qualifying work experience

Solid problem solving and analytical skills

Broad business and management knowledge

Ability to work effectively with people at all levels of the organization

Client‐focused approach with outstanding interpersonal skills

The ability to work flexible hours (weekend and after hours shifts when required)

Excellent written and verbal communication skills

Understanding of different SDLC methodologies like Agile, Waterfall, Iterative Great-to-haves

Experience working with TSBT is an asset Understanding of IT concepts (windows platform, integrations, webservices, reports)

 

ServiceNow Certified System Administrator (CSA) certification required
ServiceNow micro certifications