The successful candidate will be responsible for the deployment, installation, commissioning, and
maintenance of cellular, WIFI and transport facilities for Rogers Transit Services Inc. (RTSI) in
Toronto, Ontario; supporting the network to achieve optimum service levels. This includes but not
limited to the following systems: microwave radio, DC power systems, cellular base stations, in-
building/tunnel DAS systems, Cisco, Milan switch, RTUs (TLAN), environmental systems (HVACs,
FACs), fibre terminals, CAT6 & ethernet, WIFI access points, and multiport antenna and line
systems.
 
Responsibilities:
 Respond to trouble reports on network problems by performing effective/efficient problem
analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure
service restoral objectives are met.
 Track and complete trouble tickets, participate in incident reports, and work order as-builts.
 Coordinate with other specialists/technicians and departments as required to maintain
service levels, maximize efficiency and ensure network consistency across and within your
area of responsibility.
 Effectively interface with Network Operations Centre, Field Operations, TAC and Engineering
groups to resolve network faults.
 Provide the highest quality customer service possible.
 Plan and perform preventive maintenance routines to ensure network standards of
performance are met.
 Plan and implement work orders associated with UMTS, GSM, LTE, 5G, transport while
respecting customer service and live network facilities.
 In depth knowledge of key quality service indicators on microwave and transmission
equipment, optical fibre, TCP/IP
 Maintain inventory of equipment and parts to perform regular field and lab duties, equipment,
tools, laptop etc
 Perform acceptance tests on newly installed sites and equipment to ensure results meet
design specifications.
 Participate in activities associated with network optimization and build activities.
 Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes
to benchmark coverage.
 Perform in-building walk testing and investigate/isolate UL RSSI interference issues.
 Maintain current documentation of site status, complete trouble tickets, incident report and
other required reports.
 Administrative:  reporting of mileage, timesheet, expenses, Incident Management Tickets
(IMTs), Deficiency tickets (DT) updates, maintain accurate online data for sites and tickets,
email communication, asset management and incident reports
 Working within a dynamic and challenging environment; exposed to everchanging work/site
conditions.
 Working within a public facing environment; and overcoming the challenges that may
present.
 Must have a strong sense of situational awareness; with the ability to read situations and
respond accordingly.
 Ability to interact and liaise with various stakeholders and vendors.
 Shift work/overtime and 24 hour on-call support is required on a regular rotational basis.
 Tow mobile generators for site service restoration during power interruptions 
 
Qualifications:
 1 – 3 years of technical telecommunications experience supporting network elements
 New Graduates are invited to apply.
 Diploma/Certificate in Electronics from a technical institute or equivalent work experience

 Previous TTC Subway Rule book or Metrolinx Contractor Training would be an asset.
 Experience working in public transit/public sector environments is an asset.
 Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset.
 Strong knowledge of CISCO Systems & WIFI is an asset.
 Travel is required 100% of the time within your own area.
 Strong RF and fibre background
 Demonstrated investigative, problem solving, analysis and troubleshooting skills.
 Must possess a valid Ontario driver’s license and have a good driving record.
 Ability to work with minimal supervision.
 Ability to be decisive and make decisions based on the current circumstances.
 Proven ability to work in a fast-paced environment with shifting priorities.
 Strong time and priority management
 Strong interpersonal and communication skills
 Strong individual contributor and team player