Description:
A Product Implementation Specialist / Product Manager is required to support the Customer Experience Integration team. The resource will actively work with the program team to ensure consistent product analysis, design, build, test, deployment and monitoring of all initiatives are implemented as per the business requirements.

Must haves:

•  3 – 5 years of experience in product process design, re-engineering, implementation and documentation and data analysis
• Good knowledge of project delivery practices in a matrix environment.
• Excellent knowledge of Business Process Mapping Techniques.
• Excellent knowledge of SDLC.
• Good Business Domain knowledge specific to the healthcare product and services area.

Nice to have:

• Good Knowledge of ITSM practices.
• Considerable knowledge of documentation tooling such as Confluence Wiki, Jira or similar tools.

Responsibilities:

• Acts independently with a low level of supervision and determines when to escalate broader impacting decisions to management.
• Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments.
• Identifies interpersonal relationship difficulties and helps team members transition though difficult situations.
• Develops the best user experiences possible.
• Participates in user forums and user research to gain a deeper understanding of the client's needs.
• Recommends changes to product procedures and features.
• Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
• Maintains a thorough understanding of the product and its policy, procedures and standards.
• Develops processes and tools to support stakeholders’ implementation of  Identity and Authorization services
• Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.
• Creates new business processes and tools.
• Solves business problems and provides leadership and guidance to clients and adoption teams.
• Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts, and processes.
• Supports integration of various data sources with the BI solution while ensuring data quality requirements are met.
• Performs data analysis in support of program and stakeholder objectives.
• Analyzes and resolves end user problems related to data quality, accessibility, and interpretation.
• Adjudicates and processes requests from internal/external clients, stakeholders, and users.
• Develops and takes responsibility for own workload, tasks, and initiatives for a specific product in collaboration with cross-functional teams across.
• Maintains business domain knowledge in order to share knowledge with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I.
• Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects.
• Assists with the development and identification of product synergies to ensure efficient product delivery.
• Leads and implements the change in procedures, business intelligence in an effort for achieving internal operational efficiencies.
• Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation, and maintainability of the product.
• Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes and procedures.
• Collaborate closely with the development, operations, onboarding, and project teams in delivery of project/implementation including communication plan for stakeholders to ensure buy-in and awareness of features/changes.

 Desired Skills:

• AB and QA Testing
• Understanding of Technical Architecture
• Knowledge of Security and Privacy Governance
• Customer Experience Engagement and Strategy
• User Experience Research and Strategy

 Required Skills:

• Technical Product Analysis and documentation
• Software Development Life Cycle Management
• Project Management