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Technical Writer - Bilingual
Toronto, ONThe Role:
Our client is looking for an experienced Technical Writer to support ongoing and new product development work with our clients. Our client is a Telecommunication company that partners with its customers to co-invent the future and launch products, experiences, and technology platforms to accelerate digital transformation.
Responsibilities:
· Native Quebec French speaking bilinguals preferred
· Background of working in and familiarity with telecom industry processes is a big plus
· Bachelor’s degree in a relevant technical field
· 5+years’ industry experience as an effective technical writer
· Proven ability to quickly learn and understand complex topics
· Previous experience writing documentation and procedural materials for multiple audiences
· Superior written and verbal communication skills, with a keen eye for detail
Our client is looking for an experienced Technical Writer to support ongoing and new product development work with our clients. Our client is a Telecommunication company that partners with its customers to co-invent the future and launch products, experiences, and technology platforms to accelerate digital transformation.
Responsibilities:
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
- Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
· Native Quebec French speaking bilinguals preferred
· Background of working in and familiarity with telecom industry processes is a big plus
· Bachelor’s degree in a relevant technical field
· 5+years’ industry experience as an effective technical writer
· Proven ability to quickly learn and understand complex topics
· Previous experience writing documentation and procedural materials for multiple audiences
· Superior written and verbal communication skills, with a keen eye for detail