Experience required:
- 10 - 12 years experience in business analysis roles, preferably with a focus related to CRM, IT Governance framework, knowledge, records & information management and operational support
- Strong analytical and problem-solving skills to identify challenges and propose effective solutions.
- Familiarity with procurement processes, including procurement tools and systems, as well as procurement regulations and best practices.
- Familiarity with developing and implementing IT governance frameworks, ensuring alignment with organizational goals and compliance with industry standards.
- Expertise in information and records management practices, including experience with document management systems and records retention policies.
- Knowledge of project management methodologies and experience in managing or participating in complex projects.
- Experience in change management processes, including the ability to assess and manage the impact of changes resulting from system implementations.
- Strong interpersonal and communication skills to effectively engage with stakeholders at all levels of the organization.
- Ability to create detailed documentation, including business requirements, functional specifications, and project reports.
- Ability to adapt to changing project requirements and technologies.
- Committed to staying updated on industry trends, best practices, and emerging technologies related to CRM, procurement, and knowledge and information management
- Strong written and verbal communication skills to effectively convey complex technical information to non-technical stakeholders.
Deliverables
The Senior Business Analyst is expected to play a pivotal role in the successful execution of the priority projects aimed at establishing the new agency. Their responsibilities and expectations encompass the following:
- Evaluate the requirements and objectives of each priority project, working closely with stakeholders to gather insights and expectations.
- Contribute to the development of comprehensive project plans, outlining timelines, milestones, and resource needs.
- Collaborate with cross-functional teams to collect, document, and analyze business requirements for the projects.
- Ensure a deep understanding of the agency's goals and objectives to align project requirements accordingly.
- Propose and design effective solutions, processes, and workflows that address identified business needs.
- Provide well-informed recommendations that align with industry best practices and the agency's strategic vision.
- Provide operational support to ensure the day-to-day functioning and efficiency of the agency.
- Contribute to the development of streamlined and transparent procurement processes, leveraging digital tools and technologies.
- Support the establishment of a knowledge-driven ecosystem by implementing efficient records and information management strategies.
- Enhance accessibility to critical data and promote a culture of continuous learning within the agency.
- Collaborate with IT and functional teams to ensure seamless internal processes that align with the agency's vision.
- Work with procurement and legal teams to define and implement performance-centric contract management processes.
- Foster partnerships that prioritize innovation, excellence, and quality in line with the agency's objectives.
- Act as a bridge between business stakeholders and project teams, ensuring clear communication and alignment throughout the project lifecycle.
- Maintain thorough project documentation, including business requirements, design specifications, and project progress reports.
- Identify potential project risks and issues, developing mitigation strategies to address them.
- Encourage a culture of continuous improvement and agility within the project teams.
- Seek opportunities to enhance processes and deliver greater value to the agency.
This pivotal role promises a dynamic intersection of strategic leadership, technical expertise, and stakeholder management, all geared towards elevating SO's operational capabilities.
Desirable Qualifications:
- A bachelor’s degree in Business, Information Systems, Computer Science, or a related field. Advanced degrees or certifications are a plus.
- Relevant professional certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis).