Experience required:

• 10 - 12 years experience in business analysis roles, preferably with a focus related to CRM, IT Governance framework, knowledge, records & information management and operational support
• Strong analytical and problem-solving skills to identify challenges and propose effective solutions.
• Familiarity with procurement processes, including procurement tools and systems, as well as procurement regulations and best practices.
• Familiarity with developing and implementing IT governance frameworks, ensuring alignment with organizational goals and compliance with industry standards.
• Expertise in information and records management practices, including experience with document management systems and records retention policies.
• Knowledge of project management methodologies and experience in managing or participating in complex projects.
• Experience in change management processes, including the ability to assess and manage the impact of changes resulting from system implementations.
• Strong interpersonal and communication skills to effectively engage with stakeholders at all levels of the organization.
• Ability to create detailed documentation, including business requirements, functional specifications, and project reports.
• Ability to adapt to changing project requirements and technologies.
• Committed to staying updated on industry trends, best practices, and emerging technologies related to CRM, procurement, and knowledge and information management
• Strong written and verbal communication skills to effectively convey complex technical information to non-technical stakeholders.

Deliverables

The Senior Business Analyst is expected to play a pivotal role in the successful execution of the priority projects aimed at establishing the new agency. Their responsibilities and expectations encompass the following:

• Evaluate the requirements and objectives of each priority project, working closely with stakeholders to gather insights and expectations.
• Contribute to the development of comprehensive project plans, outlining timelines, milestones, and resource needs.
• Collaborate with cross-functional teams to collect, document, and analyze business requirements for the projects.
• Ensure a deep understanding of the agency's goals and objectives to align project requirements accordingly.
• Propose and design effective solutions, processes, and workflows that address identified business needs.
• Provide well-informed recommendations that align with industry best practices and the agency's strategic vision.
• Provide operational support to ensure the day-to-day functioning and efficiency of the agency.
• Contribute to the development of streamlined and transparent procurement processes, leveraging digital tools and technologies.
• Support the establishment of a knowledge-driven ecosystem by implementing efficient records and information management strategies.
• Enhance accessibility to critical data and promote a culture of continuous learning within the agency.
• Collaborate with IT and functional teams to ensure seamless internal processes that align with the agency's vision.
• Work with procurement and legal teams to define and implement performance-centric contract management processes.
• Foster partnerships that prioritize innovation, excellence, and quality in line with the agency's objectives.
• Act as a bridge between business stakeholders and project teams, ensuring clear communication and alignment throughout the project lifecycle.
• Maintain thorough project documentation, including business requirements, design specifications, and project progress reports.
• Identify potential project risks and issues, developing mitigation strategies to address them.
• Encourage a culture of continuous improvement and agility within the project teams.
• Seek opportunities to enhance processes and deliver greater value to the agency.

 This pivotal role promises a dynamic intersection of strategic leadership, technical expertise, and stakeholder management, all geared towards elevating SO's operational capabilities.

Desirable Qualifications:

• A bachelor’s degree in Business, Information Systems, Computer Science, or a related field. Advanced degrees or certifications are a plus.
• Relevant professional certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (PMI Professional in Business Analysis).