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Account support Rep Level 3-27177

Toronto, ON
"Account Support Rep (ASR) (Level 3)
Procurement Associate –  supporting Marsh McLennan
Hours: 8:30 to 5:00

This person must present a professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable; outgoing and customer service focused. This is an in-office role.

The COMPANY iProcurement Associates provides support nationally to Marsh and Mercer. Assisting other Marsh/Mercer offices and  colleagues as a subject matter expert.

Strong computer skills
Willingness to learn and be part of a team
Ability to adapt and learn new procedures
Communication - written & oral. High volume of customer & supplier email communication
Customer service
Organization and attention to detail
Strong finance and math ability

Daily tasks:
Place orders via an Oracle procurement system
Provide customers with quotes from approved vendors
Quality check incoming orders
Complete end to end buying process – monitor orders placed, follow up on approval process and complete receipting
Respond to vendors inquiries
Work with Marsh & McLennan’s Procurement team on any supplier issues
Other tasks as assigned

• Provides support to all Client Associate positions to facilitate client deliverables
• Provides backup and peak workload support
• Establishes support coverage schedules with Operations Managers and Site Leads
• Supports training of new employees, as required
• Supports administrative tasks, as required
• Communicates to Site Lead and Manager all process opportunities identified during support period
• Provides operational support for print, mail, courier and imaging equipment and operations
• Provides outstanding customer communications and client service
• Ability and willingness to learn and develop
• Travels to supported accounts using reliable dependable transportation
• Flexibility to adapt to various client environments in an organized and professional manner
• Ability to work in a team environment or single person environment with minimal supervision
• Able to lift and move up to 50 pounds

• Ability to resolve and escalate issues
• Excellent verbal and written communications
• Excellent organizational and time management skills
• Ability to manage multiple tasks
• Computer skills
• Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat

6 months to 1 year experience delivering customer service
• 3+ years of experience in a Service Delivery environment
• Specific account training and knowledge or similar print service support experience in the same region or for a similar client
• Proven ability to work effectively in a range of client environments

Minimum High School diploma or equivalent

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