Job Responsibilities:
● Diagnosing and resolve business user's concerns
● Providing accurate and timely resolution regarding user's tickets
● Assisting the team on other Avaya projects as needed
● Escalate to T4 teams if needed
● Assign tickets to different support group if needed

Requirements:
● Knowledgeable on VoIP
● Knowledgeable on different Avaya phone sets
● Attention to detail
● Ability to work autonomously but also within a team
● Experience in supporting contact center agents
● Understanding of CTI
● Experience in handling VoIP software (Avaya One X Agent, Avaya One X
Communicator, Cisco IP Phone)

Good to have:
● Experience on Avaya System Administration
● Avaya CMS