The IT Partner creates the forum and cadence for a proactive, continual, two-way conversation about IT service delivery and performance

What You’ll Do

• Ensure that MU expectations are understood and reported, and that MU satisfaction is prioritized
• Consistently collate data on customer satisfaction, inquiry and complaint, and work development strategies to maintain or improve on service delivery quality
• Educate the members of the service delivery teams on new policy plans and implication on service delivery impacting Ministry Units.
• Analyze and lift business intelligence from MU database to make recommendations to IT leadership about service delivery to various MU segments
• Ensure business requirements are clear and complete and that the plan to meet those requirements is formulated, socialized, and agreed to
• Define and report on service delivery success criteria or KPIs

 

What You Bring 

• University Degree (or equivalent) in Business Administration, Commerce or Finance or IT-related degrees in Software Engineering, Computer Science, IT Management or Project Management
• Designation as a Project Management Professional (PMP) is an asset.
• Minimum 7 years direct work experience in a project management capacity, IT Business Partner, or Service Delivery Management role, at least 5 years of which delivered IT solutions
• Minimum 2 years' experience leading, negotiating, and managing the execution of vendor contracts.
• Strong understanding of project management (PMLC) and systems development (SDLC) lifecycles.
• Strong knowledge of current IT trends.
• Advanced skills using all MS tools