View all jobs

IT Customer Success Manager

Toronto, Ontario
The IT Partner creates the forum and cadence for a proactive, continual, two-way conversation about IT service delivery and performance

What You’ll Do

  • Ensure that MU expectations are understood and reported, and that MU satisfaction is prioritized
  • Consistently collate data on customer satisfaction, inquiry and complaint, and work development strategies to maintain or improve on service delivery quality
  • Educate the members of the service delivery teams on new policy plans and implication on service delivery impacting Ministry Units.
  • Analyze and lift business intelligence from MU database to make recommendations to IT leadership about service delivery to various MU segments
  • Ensure business requirements are clear and complete and that the plan to meet those requirements is formulated, socialized, and agreed to
  • Define and report on service delivery success criteria or KPIs

What You Bring 

  • University Degree (or equivalent) in Business Administration, Commerce or Finance or IT-related degrees in Software Engineering, Computer Science, IT Management or Project Management
  • Designation as a Project Management Professional (PMP) is an asset.
  • Minimum 7 years direct work experience in a project management capacity, IT Business Partner, or Service Delivery Management role, at least 5 years of which delivered IT solutions
  • Minimum 2 years' experience leading, negotiating, and managing the execution of vendor contracts.
  • Strong understanding of project management (PMLC) and systems development (SDLC) lifecycles.
  • Strong knowledge of current IT trends.
  • Advanced skills using all MS tools


More Openings

System Admin
Deployment Supervisor
React Native Developer -
Account Manager

Share This Job

Powered by