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Account support Rep Level 1-26707

Oakville, ON
Must have a car to get to the Ford Location... Public transit is 2km away.
"Account Support Rep (ASR) (Level 1)
• Provides support to all Client Associate positions to facilitate client deliverables
• Provides backup and peak workload support
• Establishes support coverage schedules with Operations Managers and Site Leads
• Supports training of new employees, as required
• Supports administrative tasks, as required
• Communicates to Site Lead and Manager all process opportunities identified during support period
• Provides operational support for print, mail, courier and imaging equipment and operations
• Provides outstanding customer communications and client service
• Ability and willingness to learn and develop
• Travels to supported accounts using reliable dependable transportation
• Flexibility to adapt to various client environments in an organized and professional manner
• Ability to work in a team environment or single person environment with minimal supervision
• Able to lift and move up to 50 pounds

• Ability to resolve and escalate issues
• Excellent verbal and written communications
• Excellent organizational and time management skills
• Ability to manage multiple tasks
• Computer skills
• Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat

6 months to 1 year experience delivering customer service

Minimum High School diploma or equivalent

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