Toronto - Remote role, ON · Information Technology
Planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
Defining the programme's governance arrangements
Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards
Managing the programme's budget on behalf of the SRO, monitoring expenditure and costs against delivered and realised benefits as the programme progresses
Facilitating the appointment of individuals to project teams
Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
Ensuring there is allocation of common resources and skills within the programme's individual projects
Managing third party contributions to the programme
Managing communications with all stakeholders
Managing both the dependencies and the interfaces between projects
Managing risks to the programme's successful outcome
Working with the business change manager or equivalent on the transition to the new business as usual position
Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise
Hands on experience in supporting bot development and support teams.
Knowledge of AI components and conversational platforms is a plus.