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Client Services Representative

Toronto, Ontario

Role & Responsibilities:
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.

  • Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)

  • Use system tables to control the setup of the client and the hardware, software and overall system flow

  • Troubleshooting, documenting, refining internal processes

  • Support training of clients

  • Participate in quarterly system releases as part of virtual promotion teams

  • Daily system regression testing of our core system

  • Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

Required Skills :

  • Call center experience and proven technical support experience is an asset

  • Able to work an on-call rotation schedule (evenings and weekends)

  • Multi-tasker who can work to deadlines, manage detail and balance the three areas above

  • Excellent telephone communication skills and writing skills

  • Interested in technology

  • Passion for "support type" work

  • Willingness to learn, take on new responsibilities

  • Experienced in word processing and other MS Office products (Word, Excel, Outlook)

  • Experienced at troubleshooting; analytical and problem solving skills

  • Demonstrated technical aptitude (general understanding and comfort level with technology)

  • Basic knowledge of networking (an asset)

  • Documentation and reporting skills

  • Multilingualism is an asset (French, Spanish, Portuguese)

More Openings

Helpdesk Level 2 Support
System Admin
Deployment Supervisor

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