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Scanning Operator - Account Associate Tier 3-26177

Vancouver, BC
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
• Delivery of service that meets the Service Level Agreements and delights the customer
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth

SCOPE: The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer.
Overview of Tier Responsibilities: These positions will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service.

Prepare customer documents for the digital imaging process

• Check physical documents for quality issues that may complicate the scan process.

• Prepare a wide array of document types and conditions for scanning.

• Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.

• As needed, assist with additional print related workflows

• Other duties may be assigned to meet business needs.

• Physical demands: Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required.

Project prep and scan work will require finger dexterity and movement between machines
for different types of documents.

• Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

• Strong attention to detail

The ability to carefully handle and manage large volumes of individual documents

The ability to prioritize multiple projects at once

The ability to work effectively under deadline

A willingness to learn new skills, as well as adaptability when priorities change

Operational Soft Skills:

Planning, organizing, executing, and controlling skills

Ability to assess issues, define causes, and prioritize/execute solutions

Self-initiative and results oriented while being a team player

• High School Diploma or equivalent certification
• Health and safety certification (WHMIS)
• Experience in customer facing role / customer service role (2-3 years’ experience)
• Operation of PC Applications in a networked environment

Experience in a Customer Service environment (minimum 1 year)

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