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Account Associate Tier 2-26027

Toronto, ON
Top 3 skills candidate must have - prior office experience, good computer skills with the ability to learn new programs quickly, and strong organizational skills
Digital Mail Insurance Assistant
This is an integral position on the Xerox service delivery team supporting Marsh McLennan and Co. Looking for an outgoing individual with strong computer, customer service skills and presents a personal professional image.
Hours: 8:30am – 5:00pm
Incoming Policy Mail
• Open, sort, scan incoming hard copy mail
• Review scans for quality issues
• Sort soft copies using look up tools in client software
• Attach documents to correct client in broker or client management system using specific coding and verbiage based on document type
• Assign task based on mail to appropriate team as required
• Administrative tasks as assigned
• Other mailroom duties as assigned
Knowledge and skills:
• Clear and concise oral and written communication skills
• Excellent organization skills – able to multi-task, prioritize work and meet deadlines
• Excellent interpersonal skills – able to work independently and within a team
• Business savvy with a demonstrated willingness to learn new concepts and skills quickly
• Able to work in a fast-paced, dynamic environment
• Attention to detail
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Strong relationship building skills
• Critical thinking and initiative to solve problems independently
• Results oriented with a strong client service focus

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