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154610 Order Management Analyst

Toronto, ON
Job Description:       
Key Responsibilities/Job Functions:
•       Intake and execute data entry, order booking, repointing and cancellation functions, and ad-hoc customer service requests within the wireless business unit
•       Manage open orders and backorders
•       QA and validate data to ensure reliability and usability
•       Assist in forward fulfillment process of Sales Channel orders
•       Maintain order requests and assist with month end activities
•       Identify root causes to troubleshoot issues
•       Ensure business requirements are clearly identified, prioritized, and satisfied by appropriate technical and or business process solutions
•       Analyze and develop business requirements, process documentation and process flow for ad-hoc, on demand, and standard requirements
•       Work on other ad-hoc order management tasks

Job Qualifications:
•       This is a dynamic and demanding role requiring tremendous commitment and energy
•       Must have 1-3 years relevant work experience.
•       Strong attention to detail and exacting quality standards.
•       Strong time management skills, with the ability to manage multiple tasks and objectives.
•       Excellent understanding of business professionalism and the ability to multi-task and adapt to a dynamic environment is required.
•       Excellent analytical, problem solving, planning and organizational skills with the ability to work with cross-functional teams to identify issues and implement corrective actions
•       Ability to intake business requirements and work with necessary stakeholders to develop solutions
•       Ability to communicate effectively with various departments and team members
•       Ability to work independently within tight deadlines and work on the weekends as required
•       Advanced MS Excel, PowerPoint, and Access.     

Mandatory Skills:       
ACCESS (1), EXCEL (3), POWERPOINT (3), ORACLE (1)       

Nice-to-Have Skills:   

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