|ROLE: Installation Technician
•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.
•Provide on the job training to dealer installers.
•Perform audit and repair services for customers.
•Technical maintenance of sites.
•Assist in build activities as required of wireless ISP services infrastructure.
•Assist with infrastructure maintenance, security issues, and application deployments.
•Act as a technical liaison between internal groups and external partners.
•Perform proactive analysis of network sites to determine potential faults.
•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.
•Willingly work after hours to accommodate maintenance window work requirements.
•Be on call after hours and weekends on a rotational basis.
•Handle emergency escalations in a prompt and efficient manner
MUST HAVE SKILLS:
•Cable Technician experience.
•Experience in outside plant.
•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.
•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).
•Basic knowledge of WAN technologies (VPN, Frame, etc.).
•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.
•Excellent installation abilities.
•Basic knowledge of IP networks.
•Basic knowledge of communication products and methodologies.
•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.
•Computer literate with good ability to use the Microsoft office suite of products.
•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.
NICE TO HAVE:
•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.
•Good troubleshooting skills.
•Ability to work efficiently and independently in high stress situations.
•Self motivated, passionate, initiates action, goal oriented, wants to win.
•Proven ability and desire to work in the field.
•Excellent written and verbal communications skills.