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Content Writer 3 - 17207

Toronto, ON
In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches clinet's  brand voice and tone. Our content writers pair with our content strategists to provide teams with great content, along with demonstrating industry expertise so that our content practice scales faster.

You’ll help the team deliver a customer-first experience by crafting UX copy that helps customers complete the task at hand. You choose clarity over creativity.

Along with representing our content interests  you know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

Here’s how
Write, proofread and edit customer experience content
Strive for clarity over creativity
Create content to help our customers achieve a goal or complete a task
Work with content strategists, leads and designers to develop digital experiences at all stages of the customer journey
Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience
Independently translate copy from English to French while retaining the spirit of intent/ meaning
Uses data to help inform good content decisions for our customers
Contributes to the overall practice culture by sharing learnings and knowledge with peers
Advocate of the practice by building strong relationships with team members

You're the missing piece of the puzzle
Digital content writer with experience working with user experience, strategy & design teams
Post-secondary education
Have a body of work that demonstrates a depth of skill of writing digital copy in English and French
Familiarity with content management systems and editing tools
Knowledge of information architecture principles
Be someone who can gracefully give and receive feedback
Familiarity with content writing best practices, user experience and SEO
Hyper-focused on delivering great customer experiences aligned with business outcomes
Passionate about modern content practices and methodologies
Well-versed in lean digital product development lifecycles
Adept at working in a highly-collaborative, lean, agile environment
Highly detail-oriented and organized, with exceptional analytical skills
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles

Must to have skills: 
1.Bilingual French/English Writing
2 2-3 Years of Previous UX Technical Content Writing experience
3. Knowledge of Accessibility Standards

Nice to have skills:
1. CMS experience (We use Contentful, but any CMS is nice to have)
2. SEO Experience
3. Agile Experience
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